EDS to collaborate with UTS on global ITSM standard

HP subsidiary EDS is working with the University of Technology, Sydney (UTS) to develop a global standard for assessing an organisation's IT Service Management (ITSM) capability.

The standard, ISO 20000-4, will be based on the existing International Standards Organisation [ISO] management system standard, ISO 20000.

An accompanying assessment method, ISO 15504-8, is also under development.

The standards promise to be superior to the Information Technology Infrastructure Library [ITIL] best-practice framework in at least one respect – they can be used to compare ITSM levels between organisations.

The standard is expected to be ready for publication in 2011.

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