Major League Baseball's fee-based MLB.TV game video-streaming service is having technical problems that are affecting the quality of the Web broadcasts.
The league acknowledged as much in posts on Sunday and Monday - the first days of the season - in the official MLB.TV blog.
"First off, yesterday was not great. Apologies for the lack of communication. There were many fires and we were off working on them and didn't man the blog," Sunday's post, titled "Opening Night," begins.
Things were still bumpy the next day. "We have a lot more to do still to get the [media] player to perform in a more stable manner across the board," reads Monday's post, titled "Opening Day."
According to the posts, the main problem affecting subscribers seems to relate to a plug-in called NexDef that is necessary for various features of the MLB TV "premium" option, including high-definition quality and DVR-type functions, like pausing, fast-forwarding and rewinding live broadcasts.
NexDef is a plug-in designed exclusively for MLB.TV that automates a PC's bandwidth management, according to information on the league's Web site.
"This is particularly ideal for those with slower Internet connections, but useful for everyone. NexDef also allows MLB.TV Premium subscribers to stream our highest quality video feeds and pause and rewind live games within the media player," the site reads.
Some subscribers have also encountered what MLB describes as a "weird black screen" upon starting up the video player.
"This one is a bit scary. We think it is related to pre-roll advertisements. That has been removed. We will be monitoring this one closely," Sunday's post reads. Other problems have included "spotty" access to some archived games, as well audio issues.
This isn't an encouraging debut for MLB.TV's new player, which the league beta tested for months and which uses Adobe's Flash technology.
The NexDef plug-in issues cause high-definition playback to freeze and "stutter." "Fix ticket is in the pipeline; this is a big one and will require a couple of weeks," reads Monday's post, regarding NexDef.
Unsurprisingly, subscribers aren't happy, as evidenced by the steady stream of angry comments left on the MLB.TV blog, the official MLB.TV support discussion forum and even on articles posted on the MLB.com Web site.
In addition to issues with NexDef, some people are reporting problems even when streaming at lower-quality settings, while others are having trouble logging into MLB.TV.
"I am not the type to just lower the boom on MLB.TV, but when the discussion boards are FULL of reported problems and evidence that almost NOTHING is working, it is difficult to read your blog entry without any sort of real apology without being very frustrated and angry," wrote one subscriber on Tuesday morning, in a post that captures the generalized frustration and anger of hundreds of other commenters.
"Is anyone reading these comments? Is the existence of the forum and this blog just a ploy to keep us quiet and let us vent into empty space? We need to have the feeling we are actually being heard. I know two things I am not hearing or seeing: an apology and the games."
MLB didn't respond to requests for comment made on Monday and Tuesday.
An MLB.TV "premium" subscription costs US$109.95 per year or $19.95 per month, while the standard MLB.TV service goes for $79.95 per year or $14.95 per month.
The league also had technical difficulties at the start of last year's season, including slow response times at the MLB.com site and problems with the media player, which had gotten upgraded with Microsoft's Silverlight technology.
After the season ended, MLB decided to drop Silverlight in favor of Flash, but, evidently, the league was again unable to avoid significant technical problems at the start of this season.
References
- MLB.TV Blog: Opening Night
- MLB.TV Blog: Opening Day
- MLB.com FAQs : MLB.com: Help
- new player
- The Official Site of Major League Baseball: Help: MLB.TV Support Forum o Index page
- MLB.TV, season off to flying starts: Comments : MLB.com: News
- MLB.TV Blog post
- MLB.TV - Watch Live Out-of-Market Baseball, TV-Quality Streaming Video : MLB.com: Subscriptions
- MLB's Web Video Strikes Out on Opening Day - PC World
Latest on IP Video & TV
- Cisco may call home TelePresence 'UMI'
- Eyes fixed on analog amid digital TV switch
- Sony Ericsson, Optus kick off 'smallest' Android phone
- This Week In GeekTech: Chips, Flash and HTML 5
- Google to acquire voice and video codec company
- Ncomputing's chip brings Windows applications to TVs
- Vic govt deploys video accessibility service
- FSF to Google: Free the On2 video codec
- Google closes On2 acquisition for $US124.6 million
- Samsung begins mass producing 3D TV screens
Unified Comms Essentials
- Enterprises baffled by unified communications, survey finds
- Efficiency key to Avaya's success, Giancarlo says
- Unified Comms forge ahead in the enterprise
- Mobile UC: the ultimate end game
- Merlin takes magic out of UC collaboration
- Unified communications takes center field at ballpark
- Still early in the game for unified communications
- Nortel goes open source for unified communications
- The Cisco/Microsoft battle for unified communications
- SAP BI Configurer - 12 Months Contract10/09/2010
Other
I.T. & T
SAP BI Configurer - 12 Months Contract - Front Office - Calypso - Market Risk10/09/2010
Other
I.T. & T
Front Office - Calypso - Market Risk - Visual C++/GUI DEVELOPER - GLOBAL PROP TRADER - SYDNEY10/09/2010
Other
I.T. & T
Visual C++/GUI DEVELOPER - GLOBAL PROP TRADER - SYDNEY - Service Delivery Manager/Project Manager - Melbourne10/09/2010
Other
I.T. & T
Service Delivery Manager/Project Manager - Melbourne - CUSTOMER SUPPORT CONSULTANT -$25 P/HR + SA10/09/2010
Other
I.T. & T
CUSTOMER SUPPORT CONSULTANT -$25 P/HR + SA - Training and Development Officer10/09/2010
Other
I.T. & T
Training and Development Officer - Solutions Architect10/09/2010
Other
I.T. & T
Solutions Architect
TechWorld Blogs
Recent blog posts
- Let’s get back to broadband basics
- Data trumps speed in broadband battleground
- Windows Phone 7: how big can it get?
- NBN gets a turn at political football
- Internet filter gets caught up in politics
- TechWorld Forums goes live
- Selective sourcing the hybrid of cloud services
- Social networks catch more business attention
- RIP Kin
- Telstra’s copper and NBN’s fibre: will the two ends meet?
Recent comments
- What Platform ?
2 hours 31 min ago - Tips on finding a webhost
7 hours 15 min ago - If we're going to spend all
23 hours 21 min ago - GetOnWithIt
1 day 2 hours ago - waste
1 day 3 hours ago - How do you remove it
1 day 22 hours ago - Can't compose, forward or reply to emails with new yahoo mail fo
2 days 7 hours ago - Awesome
2 days 10 hours ago - This is great news, AMD just
2 days 14 hours ago - Same kind of call...
3 days 22 hours ago - windows scam
3 days 22 hours ago - Ease..
4 days 6 hours ago - Bandwidth vs Speed . . . . . . They are the same thing
4 days 6 hours ago - I have plenty of referrals left
4 days 8 hours ago - Plagiarism
5 days 4 hours ago - Event veiw scam
5 days 11 hours ago - how wide a range does this system tracks.
5 days 19 hours ago - Quality of journalism
5 days 21 hours ago - Nice post on SEO. SEO helps
6 days 1 hour ago - They got the business from me!
6 days 18 hours ago










Comments
Post new comment