Pano Logic device offers more desktop virtualisation options
- 14 January, 2011 01:58
- Comments 1
Pano Logic has launched a new version of its zero-client device, supporting video and Citrix virtualisation for the first time,
According to Parmeet Chaddha, VP of Engineering for Pano Logic, Pano System 4 will offer greater flexibility to desktop virtualisation customers. "For the first time, our customers will have the option of Citrix XenDesktop and as well as Microsoft Hyper-V and VMware vSphere. Our policy is to provide choice and our system means that users are not tied to a particular hypervisor vendor."
He said that the new device incorporated many requests from customers, particularly with regards to voice over IP, "VoIP was something that was much requested. They wanted to be able to use headphones with the appliances. In addition," he added, "customers will be able to use dual monitors for the first time and we have also introduced a fourth USB port."
A key aspect of the new device is an enhanced service offering. "We've created a free version of support, this includes all software upgrades for a year," said Chaddha. "After that, upgrades are available at just $20 a seat," he added.
The device will continue to offer low levels of power consumption, said Chaddha. "At only 6w per appliance, the power cionsumption is by an order of magnitude better than any PC."
Pano Logic's zero client approach has been warmly praised by analysts. "For years, customers have hesitated to embrace desktop virtualisation while the major vendors battle over protocols, standards and architectures that force companies to lock into a vendor instead of a business strategy," said John Abbott, chief architect of The 451 Group. "Pano Logic removes most of this customer risk and complexity with its zero client open architecture approach.
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Comments
Danny
Well we've signed on with Pano for our new VDI solution. However, I'm not very impressed with the customer service. We were never informed of an upcoming release for the new devices and just received the our new (their old) desktop devices. They have not even been opened yet. So, I contact our rep, ask why they didn't tell me about the upcoming release and what we would need to do to get upgrades. I'm fully aware there would be a cost difference. Well, he basically told me that we're S.O.L. and used some analogy about apple and Google introducing new products every year as a justification as to why we are S.O.L.
I don't know but, I used the analogy that the local electronics stores would take back a TV I took home, opened, watched for month and upgrade me to a better television with open arms.
I truly don't understand, these things are still in the shipping box and I'm told, too bad...thats what you ordered...there a fine product...be happy with what you have!
That doesn't seem like great customer service at all!
What else are we in for...?
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