Optus completes job cuts announced in May

Optus made final job redundancies this week as part of an organisational restructure announced in May, an Optus spokeswoman confirmed.

“The majority of the redundancies were implemented in July, the spokeswoman said. “This week’s activity is the tail-end of the process.”

In May, Optus said it would cut about 750 roles as part of a business restructure. At the time, Optus said most of the redundancies would be senior and middle management, operations, back office and support functions. Optus said few customer-facing staff would be affected.

The Optus spokeswoman declined to break down how many of the 750 roles were made redundant this week versus in July.

The restructure involved creating a customer division responsible for managing customer relationships, as well as new marketing and sales divisions. Optus also sought to centralise several other areas, including commercial, human resources and strategy, and “rationalise” a number of operational, back office and administrative functions.

Optus said it made the changes to increase its competitiveness. Optus and its competitors Telstra and Vodafone Hutchison Australia have all been investing greatly in enhancing their networks and customer service.

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