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VIDEO: Mining social media for hotel customer feedback

As more hotel guests use social media to express their feedback with a hotel after a stay instead of filling out a customer comment card, many hotels need to mine data from social networks to see how theyre doing. In this video news report from the IDG News Service, we get to meet a company that can help the hospitality industry get that data.

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Tags: unified communications, LANs & Routers, Internet-based applications and services, applications, Networking, Web 2.0, software, social media, internet, collaboration
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