Bankwest apologises to customers for technical issues

Online, phone banking issues caused by outage at data centre last night, says bank

Bankwest has apologised to customers for technical issues on February 1 that meant its customers were unable to access the bank’s online and phone banking services, ATM network and EFTPOS services.

“Our technical teams resolved the issue overnight, which was caused by a power outage at one of our data centres,” said a Bankwest spokesperson in a statement.

“Bankwest apologises for the inconvenience this incident has caused.”

However, the bank tweeted on February 2 that some of its customers were still experiencing issues.

“Our team is actively investigating this and is working on a resolution as soon as possible,” tweeted the bank.

Last night, Bankwest posted an update on its Facebook page.

"We confirm all our core banking systems have been restored and customer funds are secure. No known issues are affecting transaction and payment processes, however delays may be experienced by some customers. This is our final update for today and we wanted to thank all of our customers for their patience, understanding and valuable feedback," read the post.

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