Stories by: Beth Stackpole

When you're one of just two technology managers tasked with supporting a geographically dispersed user base, any kind of self-help technology that takes the burden off IT is welcomed with open arms. That's why Ernest Kayinamura of Enel North America and his lone counterpart have actively embraced wikis as a way to make IT materials more accessible to the end users they support.

Let's say you're a young IT manager, in your 20s, 30s or even early 40s. It's not unheard of for you to put in 10-hour workdays in front of your computer, or some other user's.

Rod Masney believes it's a key part of his management role to encourage his employees to really disengage from their in high-pressure IT jobs -- to take a week or two at the beach or that long-awaited European tour.