Workshifting: How IT is Changing the Way Business is Done
While workshifting delivers powerful benefits, from increased productivity
and improved cost-efficiency for both business and IT, to improved
recruitment and retention, to business continuity and security, it also poses
significant challenges for IT. The following discussion examines the forces driving the rapid rise of
workshifting, the forms it can take, the IT challenges that must be addressed
to enable it, the technologies now available to unlock its full value and the
resulting benefits for the business.
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