Customer Care Agent x 2

Working for a rapidly expanding eCommerce business, you will be proud to work for this dynamic fast paced organisation. Award winning company, this organisation has an excellent track record of achieving a high level of technological advancements. Acting as the trusted eCommerce partner to clients and financial institutions, this company is highly profitable and seeks the services of several Customer Care Agents.

Training and support will be provided for candidates with a track record in customer care. All we need from you is the right skills/experience and a passion for exceptional customer service. The company offers a great team environment, training and career advancement.

As the successful applicant you will be responsible for:
• Interacting with external customers answering enquiries and technical queries
• Assist in resolving both sales and technical queries
• Interacting with customers via online chat requests or emails
• Managing Inbound and outbound calls
• Working with as part of a close knit team to meet KPIs and targets

To be considered for these roles you will be required to have the following skills/experience:
• 2-3 years Support/Help Desk experience within a corporate environment
• Exceptional telephone and customer services skills
• Strong attention to detail
• Ability to follow-up and manage tasks to completion
• Advanced computing skills – Word, Outlook, Excel
• Excellent time management and ability to prioritise high volume workload

To submit a confidential resume email kham@nspirerecruitment.com.au or call Kham on 04000 90292

Please note: applications close end of September 2009. Only candidates that meet the above criteria will be contacted. Thank you for your interest.