Application Analyst Programmer - Accenture

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Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialised business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Job Description

There are two major components to the level F role. Firstly to provide 2nd and 3rd level help desk support and secondly to maintain the existing application.

By assisting in the achievement of team objectives, the Analyst Programmer Role will contribute to the business goals of the CAMM2 Application Management Team (AMT) by establishing high quality, low cost and reliable production environments and by delivering enhancement projects on-time.

Main Activities / Tasks:

Team member general responsibilities are noted below:

2nd & 3rd Level Support
•Respond in a timely and appropriate manner to 2nd and 3rd level Help Desk requests.
•Comply with established CAMM2 support process and procedures and advise on the enhancement of these if found to be lacking.
•Develop repeatable solutions to Service Desk requests
•Undertake root cause analysis of issues raised via Service Desk requests
Application Maintenance
•Maintain existing systems plus analyse, design and develop enhancements according to requirements.
•Perform program/release testing programs plus comply with and maintain test documentation and procedures.
•Comply with Release Management procedures, Configuration Management procedures and programming standards.
General
•Support and perform processes that provide quality assurance. (ISO 9001 compliance).
•Plan and manage assigned tasks, reporting issues and status to the Team Lead.
Team member detailed responsibilities:

Client Focus:
•Works directly with Australian Defence Force (ADF) business unit representatives to analyse and define user requirements resulting in the translation to technical requirements to meet client needs.
•Maintains relationships with clients (CAMM2 business representatives - Operations Support Group (OSG) staff). Has ownership for resolving client issues related to team deliverables, and managing client expectations in relation to this.
Process, Procedure & Technology:
•Complies with and manages Service Desk and Release Management processes and ensures records are kept up to date.
•Responsibility for completing the tasks (including Incidents, Problems and Service Requests) assigned with accountability to the Team Leader for completion of work within KPIs or agreed timeframes.
•Performs estimation according to the established procedures and processes.
•Responsibility for the quality of deliverables and complies with specifications, requirements, standards and procedures particularly in the area of analysis, development, documentation and implementation of structured code.
•Responsible for compliance with and maintenance of operational, technical and functional documentation such as Contract Data Requirements List (CDRLs) and documented procedures.
•Compliance with Configuration Management procedures.
•Participates directly in "on-call" support.
•Participates in Application input to major and minor patch release deployment processes.
Reporting:
•Assists the Team Leader/Release Manager in producing Status Reports by monitoring and reporting progress of assigned tasks, and on the use and appropriateness of process and procedure.
•Collates and maintains a task list which is up to date and by which the Team Leader can be kept appraised of the status and priority of all tasks.
•Complies with and completes in a timely and accurate manner Project and Accenture (T-Docs and ARTES) time and resource reporting requirements.
Continuous Improvement:
•Contributes new and alternate views on system improvements with options to progress and consequent advantages and disadvantages.
•Contributes to knowledge sharing by direct contribution to the CAMM2 Knowledge Base or through Brown Bag sessions or direct hands on education.
•Development of processes and procedures where these are absent.
Personal Development:
•In concert with management maintains a Professional Development Plan (PDP).
•Responsible for undertaking the relevant activities approved in the PDP.
•Complies with the Performance Appraisal processes.
Team Contribution:
•Participates in Team Meetings and Community Events.
CAMM2 Values:
•Shared values are demonstrated in all behaviours.
•Compliance with Configuration Management.
•Compliance with quality management (ISO 9001).
•Data integrity - (accuracy and reliability is more important that performance and availability).
•Quality Client Service/Focus.
•Achieve through teamwork.
•Results driven.
•Stewardship (act to build a better future).
•Integrity (openness and honesty).
•Business oriented.
•Committed to people (building of team morale and respect for the individual).
Qualifications
•Must have Australian citizenship.
•Must possess or be able to obtain a Defence Security Clearance to SECRET level.
•Must not hold current US citizenship or a US Green Card.
•Must possess ITIL Foundation certification or achieve it within 3 months of starting in the role.
•Must be able to work rostered shifts (total coverage is 6am to 8pm)
•Must be prepared to work overtime, when the workload requires it.
•Must participate in the On-call support roster and be a point of escalation, when necessary, for out-of-hours incidents.
•May, on occasion, be required to travel to CAMM2 sites.
•Expected to become accountable for Key Performance Indicators (KPIs).
•Expected to become familiar with SDLC at CAMM2.

Click on the following link to apply

https://careers3.accenture.com/taleo/taleo.asp?countryname=australia