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Southern Phone Deploys Noble ShiftTrack WFM Fast-growing telecommunications company implements Noble Systems’ Workforce Management solution
Sydney, Australia – 2 August, 2012: Noble Systems Corporation, a global leader in unified contact centre technology solutions, announce the deployment of Noble® ShiftTrack Workforce Management (WFM) software for Southern Phone, a nationwide provider of mobile, home and business telephone and Internet services. Established in 2002 as part of a government effort to increase competition and lower regional rates, Southern Phone is owned by 41 local councils and shareholder dividends are distributed back to the community.
“Providing excellent customer service means ensuring we have the right personnel in place at the right time to serve the needs of our customers,” said Jenny Allen, Southern Phone Operations Manager. “That’s why we chose to deploy the Noble ShiftTrack WFM solution. It allows us to accurately forecast call volumes, predict how many staff we require to meet our service levels and schedule staff with matched skills at each location.”
Noble ShiftTrack WFM provides essential predictive and analytical features that allow the telecommunications provider to maximise results from their team of customer contact specialists.
“Southern Phone chose to work with us not only for the effectiveness of our product, but also for our commitment to support their long-term growth,” said Ashley Clayton, head of sales for Noble Systems’ Asia Pacific region. “We’re excited to serve a company designed to meet the telecommunications needs of Australia’s regional population.”
About Noble Systems Noble Systems Corporation is a global leader in unified contact centre technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble® platform for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialling; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform. For more information, contact Paul Luketich +61.02.8222.0500 or visit www.noblesystems.com.
About Southern Phone Southern Phone delivers affordable telecommunications services including broadband Internet, home phone and mobile phone services with a strong focus on regional Australia. Established in 2002 with support from the Commonwealth Government , Southern Phone operates to maximise benefits to the community. To learn more go to www.southernphone.com.au.