Development: Case studies

The Australian operations of Japanese car giant Mazda is replacing five disparate telephone systems with a single IP-PABX and will redevelop its in-house CRM system to modernize its business and communication processes.

I've been writing about the use of open source software in business for nearly a decade and during that time I discovered the level of interest in free software to be somewhere between non-existent to various point solutions for routine or mission-critical tasks. It was therefore with pleasant surprise that I was invited to report on the activities of an independent Sydney-based health insurance company, IMAN International Pty Ltd, which has committed to an end-to-end open source strategy and is reaping measurable results.