IT Services » IT Service Management

Funny IT helpdesk requests

We’ve all been through it, so this is guaranteed to make you smile. IT service management (ITSM) provider SysAid Technologies asked IT managers to share their true, most bizarre IT service requests. Here are some most memorable IT moments.

By CIO Staff | 04 August, 2010 11:09

Tags: funny, IT help desk, services centre

CIO says communication is key to buy-in

To ensure harmony between IT and business management, Jeff Kubacki recommends communication, communication, and more communication.

By Stephen Lawson | 15 April, 2010 06:41

Tags: business IT alignment, CIOs, it management

Customers can gain from being a vendor reference

No IT vendor's news announcement is truly complete without a couple of glowing quotes from customers; nor is any vendor conference really a success unless the company has lined up a few satisfied CIOs to talk up their strategy and products.

By Chris Kanaracus | 10 November, 2009 08:20

Tags: marketing, vendor management

5 open source help desk apps to watch

If your help desk software is giving you trouble, there are some open source options available. In this part of CIO's five open source applications to watch we take a look at help desk software, which is the basis of incident response and IT service delivery.

By Rodney Gedda | 29 September, 2009 10:53

Tags: help desk, open source

Economy Gives IT a Sword for Slashing Software Costs

Tech budgets aren't immune to the economic downturn. Market research firm IDC expects IT spending to grow just 2.6 percent worldwide and less than 1 percent in the US next year. Gartner is even more pessimistic: Its latest forecast calls for 2.3 percent growth globally in 2009.

US Officials: Early voting could improve e-voting

In what may be a low-tech answer to a high-tech issue, US election officials say early voting across the nation may have led to fewer Election Day e-voting problems in many states this year.

By Todd R. Weiss | 07 November, 2008 09:33

Tags: e-voting

E-voting '08: Problems, yes, but it could have been worse

Despite reports all day long about an assortment of e-voting machine problems in several US states, no massive systemic meltdown occurred.

By Todd R. Weiss | 06 November, 2008 08:04

Tags: Barack Obama, e-voting, US election

E-voting groups are watching a handful of US states

Pamela Smith, a longtime critic of electronic voting machines, is worried more about long lines on Tuesday, election day in the US.

By Grant Gross | 04 November, 2008 08:14

Tags: e-voting

Stupid QA tricks: Colossal testing oversights

What do you get when you add the human propensity to screw stuff up to the building of large-scale IT systems? What the military calls the force-multiplier effect -- and the need for a cadre of top-notch QA engineers.

By Andrew Brandt | 21 October, 2008 10:59

Tags: corporate issues, it management

The trouble with telecommuting

Telecommuting is back on workers' radars in a big way these days, thanks to gas prices that were a whopping 30 percent higher this summer than last.

By Tam Harbert | 14 October, 2008 09:54

Tags: it management, staff management

FAQ: What does the HP-EDS deal really mean?

HP Tuesday announced its plans to acquire EDS for US$13.9 billion in a deal that would double HP's services business and revive EDS' position as a leader in global technology services. The acquisition will catapult HP's annual revenue for services from less than $20 billion to nearly $40 billion and position HP as the second largest services provider in the world. Here is a look at what is happening and why now.

INTEROP - Startups take on network security, management

Interop inspires industry veterans and newcomers alike to put on display their most innovative products, hoping to catch the eye of network managers with IT problems to solve.

The IT manager's complete guide to negotiation

Whether it's a bigger IT budget, more staff, a new process, or a better vendor deal, it often feels like management ain't buyin'. But there's hope.