IT Services » IT Service Management

Employees rate satisfaction, security and stress

Some 60% of the IT workers surveyed reported being asked to take on new tasks and boost their productivity, and slightly more than half (51%) said that they feel underpaid based on their role and responsibility. Still, the vast majority (81%) are satisfied or very satisfied that they chose a career in IT. (Base: 4,337 IT professionals)

By Computerworld Staff | 09 April, 2012 20:04

Tags: careers, education, Education/Training, industry verticals, IT industry, it management, staff management, training

In pictures: Capgemini opens new Canberra office

French headquartered IT and outsourcing provider, Capgemini, had the French ambassador to Australia, Stephane Romatet, on hand to open its Canberra office recently.

By Hamish Barwick | 10 February, 2012 16:06

Tags: capgemini australia, IT services

No more historic SLA reports: Get it (and fix it) in real time

This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter's approach.

By Frank Wiener | 26 January, 2012 03:51

Tags: bandwidth, Cloud-based SLA, enterprise network services, Ethernet, it management, ITU Y.1731, LAN & WAN, network performance, real-time SLA reporting, service level agreement, sla, SLA reporting

Skills-based visa change helps some, hurts others

The U.S. House of Representatives has approved a bill that will help workers from India, in particular, and China get employment-based green cards over the next few years.

By Patrick Thibodeau | 01 December, 2011 09:47

Tags: careers, government, Gov't Legislation, Gov't Legislation/Regulation, it management, outsourcing, Regulation, services, U.S. House of Representatives

Why risk risk?

By most accounts, contingent or temporary, workers now represent a quarter of the world’s total workforce and, more importantly, claim the title of the fastest-growing labour segment. This expansion of the role of contingent labour has created new business challenges, specifically in the form of risk.

By Toni Jackson, director, APAC region, Fieldglass | 04 November, 2011 15:35

Tags: risk, risk mitigation, risks, vendors

GOP advances bill to help China, India tech grads

WASHINGTON - A key House committee this week approved a Republican-sponsored high-skill immigration bill intended to help advanced degree holders in India and China get green cards to work in the U.S.

By Patrick Thibodeau | 29 October, 2011 03:45

Tags: education, Education/Training, government, Gov't Legislation, Gov't Legislation/Regulation, House Judiciary Committee, industry verticals, it management, outsourcing, Regulation, services, training

Finance Dept finalises Managed Print Services Panel

The Department of Finance and Deregulation has announced the formulation of its Managed Print Services Panel as part of its overall push to whole-of-government ICT procurement.

By Tim Lohman | 21 June, 2011 09:54

Tags: Department of Finance and Deregulation, managed print services, shared services

Federal govt gets new telecomms supply panel

The Australian Government Information Management Office (AGIMO) has announced a new group of seven companies in its whole-of-government Telecommunications Management Panel.

By Rodney Gedda | 15 June, 2011 11:04

Tags: agimo, Department of Finance and Deregulation, government, john sheridan, telecommunications

CBA signs outsourcing deal with HCL Technologies for payments system

HCL Technologies, a global IT services provider based in India, has posted 33.5 per cent year-on-year increase in global revenues for the third quarter of 2010-2011, with Australian operations playing a significant role thanks to a deal with the Commonwealth Bank of Australia (CBA).

By Georgina Swan | 21 April, 2011 13:02

Tags: CBA, core banking, financial results, financial services, HCL Technologies, outsourcing

Social media essential to IT service management: Analyst

CIOs must start to think about integrating social media into their service desks as the technology becomes ubiquitous in everyday life, according to analyst firm, Ovum.

By Lisa Banks | 31 March, 2011 14:40

Tags: analyst, IT service management, IT service management software (ITSM), ovum, social media

Complexity of IT systems will be our undoing

Roger Sessions, CTO of ObjectWatch and an expert in software architecture, argues that the increasing complexity of our IT systems will be our undoing.  In fact, he just recently got a patent for a methodology that helps deal with complex IT systems. Network World Editor in Chief John Dix recently caught up with Sessions to get his take on the extent of the problem and possible solutions.

By John Dix | 04 November, 2010 03:24

Tags: Architecture, cloud computing, complex it systems, Configuration / maintenance, Data Center, hardware systems, health care, industry verticals, infrastructure management, internet, LAN & WAN, management, networking, Network management, soa, software

How retailers are using location-based services

What's happening -- Businesses are integrating location-based services such as Foursquare, Gowalla, Loopt and Socialight into enterprise applications. For example, ice cream retailer Tasti D-Lite incorporated Foursquare into its loyalty program, providing extra reward points for customers who check in at a store using the application.

By John Brandon | 29 October, 2010 06:36

Tags: applications, Applications | Consumer, customers, Foursquare, internet, Internet-based applications and services, location-based services, loyalty programs, social networking

CA selling off information governance software to Autonomy

CA Technologies is selling off its information governance software portfolio to Autonomy for an undisclosed sum.

By Chris Kanaracus | 10 June, 2010 04:27

Tags: Autonomy, ca, governance

NSW Education CIO rides IT pressure test

With some 1500 staff and 500,000 devices under his command, NSW Department of Education and Training (DET) CIO, Steven Wilson, is no stranger to large IT projects. With the Digital Education Revolution in full swing and infrastructure demands skyrocketing, Wilson is developing an accessible and sustainable IT program for students and teachers across the state.

By Rodney Gedda | 01 June, 2010 14:45

Tags: CIOs, education, it strategy, NSW Department of Education and Training, NSW DET, NSW Government, project management

CIOs Welcome New Framework

CIOs have long struggled to measure and demonstrate the business value of IT investments. But there's a relatively new approach to making IT investment and operating decisions -- and then proving their value to shareholders -- called the IT Capability Maturity Framework.

By Matt Hamblen | 25 May, 2010 05:12

Tags: business IT alignment, CIOs, IT costs, project management, value delivery

Shared services test maturity of CIO role: report

A new report from research firm, Ovum, aims to provide a model for assessing the maturity of CIO functions in the context of an increasing move towards shared services strategies.

By Rodney Gedda | 28 April, 2010 09:01

Tags: career, career advice, CIO role, shared services

Visio 2010 ups systems, Sharepoint integration

Originally used as a visual flow diagram application, Microsoft’s Visio will receive detailed systems management and SharePoint portal integration in the upcoming 2010 release.

By Rodney Gedda | 19 April, 2010 09:40

Tags: bpa, bpm, Microsoft, Microsoft Visio, sharepoint, sharepoint 2010, system management

CIOs still tech leaders, eye business more: Gartner

CIOs are still clinging tight to the organisation’s IT operations and are seeing more need to demonstrate value to the business, but would still benefit from promoting their work to the wider business, a new Gartner survey has revealed.

By Rodney Gedda | 23 March, 2010 14:30

Tags: CIOs, Gartner, surveys

Defence CIO group plans for fewer suppliers in IT shake-up

The Department of Defence will appoint one or more service providers to deliver IT projects and assist with its strategic reform agenda as part of a larger move to transform how services are delivered by agency's internal IT organisation.

By Rodney Gedda | 19 January, 2010 14:22

Tags: department of defence, government, Government Defence ICT Strategy, it strategy

CA buys NetQoS for $200M

CA said Monday it has reached a US$200 million deal to buy NetQoS, a maker of software for tracking network and application performance. The transaction is scheduled to close before the end of the year.

By Chris Kanaracus | 15 September, 2009 05:45

Tags: ca, mergers & acquistions, NetQoS

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