IT Services » IT Service Management

Turning service management green - Part 1

Green IT is a widely talked about subject at the moment. Organisations are undertaking numerous initiatives to address the challenge of increasing power consumption, growing carbon footprint not to mention increasing costs. An initiative that most organisations are not undertaking is embedding sustainability into processes and workflow.

By Karen Ferris | 08 March, 2011 09:21

Tags: eco-ITSM, framework, green IT, service management

The number cruncher's guide to delivering IT value

I'm a qualified accountant. I even sometimes read the Accountants Journal - there, I've said it!

By Owen McCall | 11 March, 2010 08:14

Tags: accounting, CIOs, IT costs, IT spending

Online project management tricks

The term "Project Management" usually brings pained looks to business people because they associate it with Microsoft Project. The tool may make their lives easier, but the software costs hundreds of dollars per user, and worse, the desktop-centric management application of yesterday doesn't fit well with the distributed workforce reality of today. What's more, when you take the plunge, getting up to speed on the methodology takes time before you see results.