IT Services > ITILEssentials

HP's David Cannon, co-author of the Service Operation book for latest version of ITIL, talks about why Australian adoption outstrips the US, what’s new in ITIL v3 and how to avoid common pitfalls

Murdoch University in WA is currently winding up an ITIL deployment that began late last year and has since "revolutionized" the way the university's IT support and services department manages its IT processes and assists its thousands of end users.

I have a nightmare vision of storage administrators becoming clones of the mail carrier Newman from the TV sitcom Seinfeld, who once bemoaned the endless pressures of his job, crying, "The mail! It just keeps on coming and coming!"

A reactive approach to service management has driven an IT reseller and consulting firm to implement an ITIL compliant help desk application which has streamlined service operations.

The IT Infrastructure Library (ITIL) framework cannot cut costs, free resources, or speed up processes. Instead, it will do the opposite, claims an analyst from IDC.

Global IT examination institute, EXIN has announced a partnership that will see Charles Sturt University (CSU) become the first Australian university to incorporate IT Infrastructure Library (ITIL) training and examinations into its IT-related undergraduate and post graduate degree courses.

Enterprise IT managers expect to deploy more automation technologies and adopt best practice frameworks in an effort to better keep virtualization, service-oriented architecture and Web 2.0 technologies under control and operating efficiently, two recent surveys suggest.