IT Services » ITIL

It takes a quality IT group to deliver good yogurt

IT infrastructure and services are not the first things to come to mind when you think of Danone Group, the US$3.5 billion company known for its Evian water and Dannon and Stonyfield yogurt brands. But when it comes to packaging and delivering water and yogurt, IT services and the automation they provide are indispensable.

By Joanne Cummings | 14 November, 2008 09:48

Tags: databases, networking, personnel

How to Get More Out of ITIL with Version 3

It has been just over a year since the introduction of Version 3 of the IT Infrastructure Library (ITIL). The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus and attract a new group of followers.

Multiple short outages can add up to major problems

Corporate executives have long created IT plans to cope with major disasters, but now they're increasingly taking steps to prevent the brief shutdowns that can cost companies hundreds of thousands of dollars or more in their own right.

Microsoft faces challenges in expanding management strategy

Microsoft this week set it sites on becoming a dominant enterprise management vendor, but experts and users say first it will have to define the scope of its goals, improve the platform, and prove it can be the caretaker of non-Windows systems.

Maintenance made manageable: A guide to SLAs

Flynn Maloy is starting to spend a lot less time explaining to customers why system downtime is like an iceberg.