IT Services » ITIL

BT Financial Group CIO eyes new IT capability framework

CIO of BT Financial Group, Tony Forward, is one of a handful of local technology leaders to investigate the new IT Capability Maturity Framework (IT-CMF) launched in Sydney today.

By Rodney Gedda | 09 March, 2011 15:05

Tags: benchmarking, Boston Consulting Group, BT Financial Group, IT-CMF, ITIL, Tony Forward

ANSTO gets positive reaction from ITIL implementation

The Australian Nuclear Science and Technology Organisation (ANSTO) has implemented an award-winning Information Technology Infrastructure Library (ITIL) deployment to improve internal IT service and performance.

By Darren Pauli | 21 January, 2009 11:47

Tags: ITIL

SOA the logical choice for logistics giant, Dematic

A $1.5 billion global logistics company is not what many consider agile, but Dematic has proven it is just that after the Asia Pacific arm replaced its core IT architecture in 72 days with a platform built on Service Orientated Architecture (SOA) and Information Technology Infrastructure Library (ITIL).

By Darren Pauli | 30 October, 2008 14:05

Tags: logistics

EDS to collaborate with UTS on global ITSM standard

HP subsidiary EDS is working with the University of Technology, Sydney (UTS) to develop a global standard for assessing an organisation's IT Service Management (ITSM) capability.

By Dylan Bushell-Embling | 15 October, 2008 14:13

Tags: itsm

Aussie implementations impress ITIL guru

HP's David Cannon, co-author of the Service Operation book for latest version of ITIL, talks about why Australian adoption outstrips the US, what’s new in ITIL v3 and how to avoid common pitfalls

By Darren Pauli | 25 September, 2008 08:00

Tags: ITIL, itil v3

Hasten slowly for ITIL v3 success

Conforming to ITIL v3, the latest IT Service Management [ITSM] standard, can require major changes to any organisation's IT operating processes. And proceeding too quickly is a recipe of trouble.

By Dylan Bushell-Embling | 05 September, 2008 16:02

Tags: ITIL, itil v3, itsm

ITIL deployment gets Murdoch Uni's IT support back on track

Murdoch University in WA is currently winding up an ITIL deployment that began late last year and has since "revolutionized" the way the university's IT support and services department manages its IT processes and assists its thousands of end users.

Use ISO 20k for competitive advantage: ITSMf chair

Accreditation is crucial to milk the most from IT Service Management (ITSM) deployments, according to the Australian ITSM forum (ITSMf).

Vic's Eastern Health moves from legacy to leader

A four-year IT modernisation overhaul of Victorian health provider Eastern Health will spell the end of server sprawl, expensive Private Automatic Branch Exchanges (PABXs), and soaring printing costs.

ITIL compliant help desk ups service level: consultant

A reactive approach to service management has driven an IT reseller and consulting firm to implement an ITIL compliant help desk application which has streamlined service operations.

Think ITIL will reduce cost? You're wrong

The IT Infrastructure Library (ITIL) framework cannot cut costs, free resources, or speed up processes. Instead, it will do the opposite, claims an analyst from IDC.

Charles Sturt Uni leads ITIL accreditation

Global IT examination institute, EXIN has announced a partnership that will see Charles Sturt University (CSU) become the first Australian university to incorporate IT Infrastructure Library (ITIL) training and examinations into its IT-related undergraduate and post graduate degree courses.

ITIL, automation provide recipe for data center management

Enterprise IT managers expect to deploy more automation technologies and adopt best practice frameworks in an effort to better keep virtualization, service-oriented architecture and Web 2.0 technologies under control and operating efficiently, two recent surveys suggest.