IT Services » ITIL

Turning service management green - Part 1

Green IT is a widely talked about subject at the moment. Organisations are undertaking numerous initiatives to address the challenge of increasing power consumption, growing carbon footprint not to mention increasing costs. An initiative that most organisations are not undertaking is embedding sustainability into processes and workflow.

By Karen Ferris | 08 March, 2011 09:21

Tags: eco-ITSM, framework, green IT, service management

One size doesn't fit all for IT productivity and ITIL compliance

IT productivity is under increasing focus as businesses look for ways to reduce the cost of their daily business operations and increase profitability.

Can ITIL save storage?

I have a nightmare vision of storage administrators becoming clones of the mail carrier Newman from the TV sitcom Seinfeld, who once bemoaned the endless pressures of his job, crying, "The mail! It just keeps on coming and coming!"

The CMDB System, the CMS, the 'CCS' and the NOC

This third and last (I promise) in my series on CMDBs in the NOC probably should have been written first. Based on some feedback, I've decided to go back to square one and discuss EMA's (and my own) evolving perception of what a CMDB System is or at least should be in a little more detail - and then look at how the meaning of "CMDB" has itself changed, both within ITIL and within the industry.