Open Source » VoIP

Scattered Genesys needs to regroup after Alcatel-Lucent split, says analyst

Alcatel-Lucent has closed the sale of its customer-service software and contact-center business Genesys, which now needs to regroup and start working on improving areas such as analytics, Gartner analyst Steve Blood said.

By Mikael Ricknäs | 02 February, 2012 02:39

Tags: alcatel-lucent, business issues, genesys, interactive intelligence, mergers and acquisitions, Permira Funds, Technology Crossover Ventures, Telecommunication, telephony, VoIP

Neustar acquires Targusinfo for better analytics

Neustar is acquiring privately owned Targusinfo for approximately US$650 million in cash in a bid to expand its real-time information and analytics services, it said on Tuesday.

By Mikael Ricknäs | 12 October, 2011 23:07

Tags: advertising, analytics, Carriers, internet, neustar, Targusinfo, Telecommunication, telephony, VoIP

MI5: Internet phone services a risk to national security

Internet telephone services pose a serious threat to Britain's security, the head of MI5 has said.

FTC has a message for vishing victims

The e-mail looks important: "National 1st Credit Union temporarily suspended your account. Reason: Billing failure." Further down, it tells you to call this number to reactivate: 201-621-5813.

By Robert McMillan | 08 December, 2008 09:56

Tags: fbi

FBI: Criminals auto-dialing with hacked VoIP systems

Criminals are taking advantage of a bug in the Asterisk Internet telephony system that lets them pump out thousands of scam phone calls in an hour, the U.S. Federal Bureau of Investigation warned Friday.

By Robert McMillan | 08 December, 2008 08:13

Tags: asterix, digium, fbi

Glintech integrates Asterisk, Jabber for open source UC platform

When Sydney-based IT services company Glintech discovered the benefits of IM and required a PABX replacement, it took the Asterisk and Jabber open source projects under its wing and created and integrated, unified communications service.

By Rodney Gedda | 01 October, 2008 14:55

Tags: asterisk, glintech, im, jabber, ldap, pabx, php, VoIP, xmpp

GNOME 2.24 ups usability, unified communications

In keeping with its six monthly release schedule, the GNOME open source desktop environment has announced version 2.24 which has big improvements in usability and unified communications integration.

By Rodney Gedda | 25 September, 2008 16:42

Tags: ekiga, gnome, sip, VoIP

Compression lets attackers tap VoIP calls

A common compression technique can make internet telephone calls significantly more susceptible to bugging, according to recent research from Johns Hopkins University.

Open-source Asterisk appliance takes on Nortel

Media processing vendor Pika Technologies announced Friday that its Warp appliance line is customer-ready and ready to slay the Nortels and Ciscos of the world in a bid for the small to mid-sized corporate tele-space.

Skype's new packages show VOIP becoming commodity

Skype has announced a flat rate for international calls, further showing how difficult it is to make money from telephony, according to analysts.

Nortel goes open source for unified communications

Telephony has at last become an IT product, claimed Nortel as it announced SCS500, an open source-based unified communications suite for small and mid-sized businesses.

Open source VoIP user urges caution

Despite building a working IP telephony system based on the open source Asterisk PABX, a Sydney marketing company recommends staying clear of the 'immature' technology for at least another year.

Open source VoIP systems move into SA ISPs

When three ISPs in South Australia were looking to add voice services to their portfolio and reduce running costs, they embarked on a VoIP infrastructure project using open source software.

California city rebuilds network using open-source apps

When the city of Madera, California, needed a new voice system, it turned to open-source technology -- not just for the IP telephony but for an entire network-infrastructure overhaul and loads of other functions. All the renovations cost less than half the estimated price of deploying a commercial voice over IP VoIP system alone. This smart, budget-wise use of open source across the network wins the city a 2007 Enterprise All-Star Award.

Open source CRM, VoIP join forces down under

US open source PABX vendor Fonality has acquired Sydney-based open source CRM provider Insightful Solutions with an aim to provide an integrated business communications and information platform.

Geeks on the Way pour SugarCRM into Asterisk

Calgary-based Geeks on the Way, an IT support provider for residents and small offices, has integrated its open source customer relationship management (CRM) system with its call centre to service its client base across Western Canada.

Skunkworks Australia creates a Perl of an idea for IVR developers

Telco Perl is being used to empower IVR telephony developers to eliminate the typical technical restrictions of proprietary systems to create new services in a shorter time and at lower cost.

Open source VoIP now playing trix

Linux and open source IP telephony system, trixbox Pro, is now available in Australia and New Zealand and is being touted as an enterprise-grade phone system for between five and 500 extensions.

Digium adds new warranties to Asterisk IP PBX gear

Digium is beefing up the warranties for its open source IP PBX wares in an effort to assure customers that the products are reliable.