Software > Case studies

The Australian Football League (AFL) has partnered with Melbourne-based voice recognition company, Inference Communications, to keep on the top of the deluge of calls it receives from supporters during the season.

The Australian operations of Japanese car giant Mazda is replacing five disparate telephone systems with a single IP-PABX and will redevelop its in-house CRM system to modernize its business and communication processes.

I've been writing about the use of open source software in business for nearly a decade and during that time I discovered the level of interest in free software to be somewhere between non-existent to various point solutions for routine or mission-critical tasks. It was therefore with pleasant surprise that I was invited to report on the activities of an independent Sydney-based health insurance company, IMAN International Pty Ltd, which has committed to an end-to-end open source strategy and is reaping measurable results.

City West Water has reduced maintenance costs, eliminated paper based reporting and increased responsiveness with an integrated job management system and a new fleet of Next G handsets.