Unified Comms > Application IntegrationEssentials

When Sydney-based IT services company Glintech discovered the benefits of IM and required a PABX replacement, it took the Asterisk and Jabber open source projects under its wing and created and integrated, unified communications service.

Cisco Systems will announce a new 7.0 release of its unified communications software Wednesday, as well as a SaaS (software-as-a-service) platform based on WebEx that allows developers to integrate collaboration capabilities, video and business applications.

It seems these days that every Tom, Dick and Harry -- or, more accurately, every Dell, Acer and Apple -- wants to get into the mobile phone/handset business.

IBM/Lotus will crank up its Sametime lineup this year with two new editions -- plus the company is playing with next-generation features to see where it might take the platform.

US open source PABX vendor Fonality has acquired Sydney-based open source CRM provider Insightful Solutions with an aim to provide an integrated business communications and information platform.

Calgary-based Geeks on the Way, an IT support provider for residents and small offices, has integrated its open source customer relationship management (CRM) system with its call centre to service its client base across Western Canada.