Unified Comms » Application Integration

Are CEOs getting the social media thing?

IBM says a study it did of some 1700 Chief Executive Officers worldwide found that many indeed - or should be - grasping social media as a key enabler of collaboration and innovation.

By Michael Cooney | 24 May, 2012 13:33

Tags: web 2.0, unified communications, software, social media, networking, Internet-based applications and services, internet, IBM, collaboration, ceo, applications

The UC tide

Many companies haven't bothered to flesh out their unified communications strategies because 1) it can be hard to calculate ROI, and 2) the deployment effort is often daunting given so much custom work is required to piece together the various components that make up an integrated UC system.

By John Dix | 09 April, 2012 20:25

Tags: networking, UC, UC deployment, unified communications, unified communications deployment

'Insatiable demand' for streaming video puts pressure on providers

Just as enterprise network managers brace for the flood of bandwidth-consuming content stemming from the NCAA men's basketball tournament, content delivery providers put in a significant amount of time preparing to meet the meteoric rise in demand.

By Colin Neagle | 16 March, 2012 05:25

Tags: CBS Sports, content delivery, infrastructure management, management, March Madness, NCAA tournament, networking, Network management, online streaming, Turner Sports, unified communications, videoconferencing

Cisco pays $5 billion for video company buy

Cisco this week said it will acquire NDS Group Ltd., a provider of video software and content security systems for service providers and media companies, for $5 billion.

By Jim Duffy | 16 March, 2012 02:32

Tags: acquisitions, applications, business issues, Cisco, corporate issues, internet tv, LAN & WAN, mergers, mergers and acquisitions, NDS, networking, Photo / video, software, tandberg, unified communications, video, videoconferencing

Avaya buys Radvision for $230 million

Avaya has purchased videoconferencing company Radvision for $230 million, the company announced today.

By Brandon Butler | 16 March, 2012 01:27

Tags: Avaya, Avaya acquisitions, Avaya Radvision, networking, unified communications, videoconferencing

Avaya releases communications management platform

Avaya is looking to take over the management of an enterprise's entire communications platform with a new offering the company announced today.

By Brandon Butler | 01 March, 2012 07:46

Tags: Avaya, infrastructure management, managed IT services, management, networking, unified communications

Video now accounts for half of mobile data traffic

Video now accounts for half of all data transferred on mobile networks, up from 40% during the same time last year, according to ByteMobile's first quarter 2012 Mobile Analytics Report.

By Brandon Butler | 24 February, 2012 05:39

Tags: Android video, ByteMobile, iPad video, mobile video, networking, unified communications, videoconferencing, wireless

Researcher: Email wording a dead giveaway of who's the boss

A Georgia Tech researcher's deep dive into some half a million Enron emails could some day result in smarter messaging software.

By Bob Brown | 15 February, 2012 07:45

Tags: ACM Conference on Computer Supported Cooperative Work, CSCW, email research, Enron, Enron corpus, Georgia Tech, networking, unified communications

Cisco's Umi still dead. As a doornail. Really, really dead

Cisco's Umi consumer TelePresence product really is dead - a fact the company had to reiterate to a disbelieving public this week even though it had telegraphed the move back in April. 

By Jim Duffy | 05 January, 2012 04:28

Tags: Cisco, consumer, networking, Skype, telepresence, Umi, unified communications, videoconferencing, webcam

Salmat to implement Avaya call centre technology

Australian call centre provider, Salmat (ASX: SLM), has signed a five-year deal with Avaya for an undisclosed sum to implement a communications platform across its Australian and New Zealand operations designed to improve customer call resolution.

By Hamish Barwick | 29 November, 2011 11:50

Tags: Avaya, call centres, Salmat, Web chat

iSelect eyes more speech analytics after $350K spend

Despite spending upwards of $350,000 on a speech analytics system, Melbourne based insurance broker iSelect is looking to expand its existing call centre software to support better real-time processing, including possible emotion recognition.

By Rodney Gedda | 13 July, 2011 15:39

Tags: call centres, insurance, interactive intelligence, iSelect, speech recognition, unified communications

Aussie speech recognition takes global telco stage

Melbourne-based speech recognition software company, Inference Communications, is looking to ramp up its expansion into the US thanks to a supply deal with VoIP giant BroadSoft.

By Rodney Gedda | 08 December, 2010 14:52

Tags: Broadsoft, inference communications, IVR, speech recognition

Google expands Voice Search with new actions

Google on Thursday introduced a tool for easily sending links from its Chrome browser on a PC to an Android phone, and added 12 more voice-activated actions to the Voice Search tool in Android 2.2.

By Stephen Lawson | 13 August, 2010 07:18

Tags: Android, Google, google voice, mobile, Telecommunication

Ringio aims to bring big phone features to small business

A software-based phone system launched Monday aims to give small businesses many features of advanced call-center software and soon will work with Salesforce.com and other CRM platforms, according to startup Ringio.

By Stephen Lawson | 20 April, 2010 07:16

Tags: ip-pabx, Ringio, softphones, unified communications

Vic govt deploys video accessibility service

Geelong Hospital in Victoria has launched the state’s first video relay interpreting (VRI) service aimed at providing hearing impaired people better access to interpreter services, particularly with health care.

By Rodney Gedda | 18 March, 2010 10:24

Tags: accessibility, health, unified communications, Vantage Systems, victorian government, videoconferencing

Open-Xchange adds integration with VoIP

Open-source collaboration software vendor Open-Xchange has integrated VoIP (voice over Internet Protocol) and social networking sites in the latest version of its e-mail server and client.

By Mikael Ricknäs | 17 March, 2010 06:13

Tags: groupware, integration, open source, Open-Xchange, VoIP

Austar tunes UC for better customer service

With around 750,000 customers and 3 million calls a year, pay TV provider Austar has improved its customer service through unified communications by reducing average call handling times by 15 per cent.

By Rodney Gedda | 11 January, 2010 14:17

Tags: Austar, Cisco, customer service, unified communications

Microsoft makes case for upgrade to Exchange 2010

Microsoft is emphasizing the potentially money-saving features of Exchange 2010, the latest revamp of its e-mail application officially released Monday at its TechEd European customer conference in Berlin.

By Jeremy Kirk | 10 November, 2009 08:13

Tags: exchange 2010, Microsoft, microsoft exchange, upgrades

Google tweaks Voice to keep voice mail out of search results

After transcripts of some voice mail messages from Google Voice users appeared in search results, Google has modified the telephony management service to prevent this from happening, the company said Monday.

By Juan Carlos Perez | 20 October, 2009 08:26

Tags: Google, google voice, search, search engines

ShoreTel, Skype connect for SIP integration

Unified communications vendor, ShoreTel. has announced interoperability with the beta version of Skype for SIP, enabling voice calls via Skype with a ShoreTel UC system and Skype users can now contact ShoreTel telephone systems for free via a Web-based click-to-call service.

By Rodney Gedda | 10 September, 2009 10:21

Tags: ip-pabx, Shoretel, sip, Skype, VoIP

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