Unified Comms » IP Phones

Telepresence shatters communication barriers

Well before the current world financial crisis struck, organizations have sought inventive ways to engage in face-to-face meetings without the need to travel. Companies have turned to services such as Adobe Acrobat Connect Pro, Cisco WebEx, Citrix GoToMeeting, and Microsoft Live Meeting as a means for workers in multiple locations to share presentations and otherwise collaborate.

By Mike Heck | 11 June, 2009 08:27

Tags: Adobe, Cisco, Citrix, Microsoft, video telepresence

IP contact centers pose significant challenges

IP contact centers are proliferating, but they still pose a set of potential gotchas that businesses need to beware of as they consider upgrading from the TDM world, experts say.

By Tim Greene | 08 December, 2008 09:18

Tags: IP contact centres

Taking a cautious approach to convergence

Despite the hype surrounding VoIP and the technology's proven benefits, some organizations are still taking baby steps toward converged networking.