Unified Comms

Telstra speeds IP telephony activations with BPM

Telstra has reduced the time of its order-to-activation process for its Telstra IP telephony service by 70 per cent after implementing business process management (BPM) software by Pegasystems, a Telstra official told the Gartner BPM Summit yesterday in Sydney.

By Adam Bender | 14 May, 2013 12:21

Tags: Business Process Management, telecom, IP Express, Telco, ip telephony, Pegasystems, BPM

Is your social network built enterprise tough?

You don't have to look further than the uprisings across the Arab world to recognize the power of social tools, and this transformative power applies to business as well. But for an enterprise social network (ESN) to be genuinely useful, it needs to go beyond the "Facebook for enterprise" model.

By Sriram Chakravarthy, VP, products and engineering, social computing, TIBCO | 07 May, 2013 20:32

Tags: unified communications, Networking, social networking, internet, Facebook, enterprise social network, Spotify, enterprise social networking, Web 2.0, enterprise collaboration, business social, software, collaboration, social networking security, social media, Internet-based applications and services, business collaboration, enterprise social, applications

$US300m investment in Nook delivers next to nothing for Microsoft

Microsoft has gotten little from a 2012 investment of $US300 million with Barnes & Noble, analysts said, but it's poised to reap some rewards as it and its partners start to ship smaller tablets.

By Gregg Keizer | 07 May, 2013 18:04

Tags: Gartner, skype, Microsoft, Windows, hardware systems, tablets, software, operating systems, Barnes & Noble

Skype extends coverage of Manager administration tool

Skype's Web-based management tool Manager for businesses is now available in over 170 countries and for all subscriptions, allowing companies to centrally control their usage of the service.

By Mikael Ricknäs | 07 May, 2013 10:45

Tags: telephony, telecommunication, skype, voip

How Facebook aims to reinvent hardware

Facebook used to be a company just like many others: It would buy servers, racks and other hardware from vendors like HP and Dell and rent out co-location space from vendors like DuPont Fabros and others.

By Brandon Butler | 06 May, 2013 11:14

Tags: unified communications, Configuration / maintenance, internet, Facebook OCP, Facebook, HP, Dell, OCP, Cloud, Web 2.0, software, Open Compute Project, collaboration, social media, Interop, Linux, Internet-based applications and services, open source, applications, Networking, hardware systems, operating systems, cloud computing, Data Center

Facebook 'Trusted Contacts' lets you pester friends to recover account access

Facebook Thursday said it’s making available globally a feature called "Trusted Contacts" that lets users select three to five friends who can help users recover account access such as if they forget their password.

By Ellen Messmer | 02 May, 2013 18:33

Tags: unified communications, Internet-based applications and services, applications, Networking, Web 2.0, software, collaboration, Wide Area Network, social media, internet, Facebook, security

Optus Business restructure integrates Alphawest, NCS

Optus has completed a business restructuring that integrates Optus Business with Alphawest and SingTel subsidiary NCS. The groups, which serve enterprise and government customers, previously operated separately.

By Adam Bender | 02 May, 2013 13:12

Tags: layoffs, NCS, Managed Services, mobile, singtel, Optus Business, network, alphawest, jobs, business applications, ICT, restructure, Cloud, mobility

Is Twitter broken?

Twitter, the increasingly popular micro-blogging service, has come under quite a bit of criticism in the past few weeks. Users of the platform, which describes itself as an "information-sharing network" are struggling with what to do about false information being spread around.

By Brandon Butler | 01 May, 2013 20:57

Tags: unified communications, Internet-based applications and services, reddit, LANs & Routers, applications, Networking, Web 2.0, software, twitter, collaboration, internet, social media

EFF: Trust Twitter -- but not Apple or Verizon -- to protect your privacy

Verizon and MySpace scored a zero out of a possible six stars in a test of how far 18 technology service providers will go to protect user data from government data demands.

By Tim Greene | 30 April, 2013 22:06

Tags: unified communications, Apple privacy, Electronic privacy Electronic Frontier Foundation, dropbox, Networking, Verizon privacy, SpiderOak, LinkedIn, Electronic Frontier Foundation, Facebook, Apple, Yahoo, EFF, Google, at&t, security, Twitter privacy, twitter

Enterasys boosts productivity with Microsoft SharePoint alternative

Enterasys Networks, the Salem, N.H., maker of networking and security products, found coordinating collaboration among staff, suppliers and partners was cumbersome using Microsoft's SharePoint so went looking for a simpler way that wound up saving money by boosting efficiency.

By Tim Greene | 30 April, 2013 18:02

Tags: Enterasys Networks, unified communications, Internet-based applications and services, applications, Microsoft Project Smartsheet, Networking, enterasys, internet, Smartsheet, Microsoft, Web 2.0, software, collaboration, social media, Project management software Smartsheet, collaboration services Smartsheet

Microsoft links Skype voice, video calling to Outlook.com

Microsoft is rolling Skype in with its free Outlook.com email service, giving customers the ability to fire up VoIP calls directly from their mail inbox.

By Tim Greene | 30 April, 2013 14:08

Tags: unified communications, Outlook.com VoIP, Microsoft Outlook.com Skype, telecommunication, Networking, Windows, software, operating systems, Firefox, voice video calls Skype Outlook.com, skype, Microsoft, voip

Microsoft previews Skype for Outlook.com

Microsoft is rolling out a preview version of Skype for Outlook.com, allowing users to make calls and send instant messages from within the webmail service using a browser plugin.

By Mikael Ricknäs | 30 April, 2013 10:02

Tags: Internet-based applications and services, telecommunication, skype, Microsoft, voip, Mail, internet

25 must-have technologies for SMBs

Running a small business isn't easy. I know. I run one. As a freelance writer, I’ve learned that you need to run your writing career as if you were running a business.

By Jeff Vance | 29 April, 2013 11:19

Tags: unified communications, network storage, Configuration / maintenance, PC, wireless, hardware systems, data mining, big data, Data Center, internet, SMB Networking, security, Web 2.0, software, collaboration, social media, Internet-based applications and services, smb, applications, Networking

Telecom NZ to expand cloud with Revera acquisition

Telecom NZ has agreed to pay $96.5 million to acquire IT infrastructure and data centre company Revera Limited in a move meant to deepen the telco’s range of cloud services for business customers.

By Adam Bender | 29 April, 2013 10:50

Tags: infrastructure, IT, New Zealand, Cloud, Revera, telecom, Data Centre, acquistion, Telecom NZ

VirnetX targets Skype, Lync in new patent attack on Microsoft

Patent holding company VirnetX this week filed a lawsuit in federal court accusing Microsoft's Skype of infringing six of its patents.

By Gregg Keizer | 25 April, 2013 17:00

Tags: Apple, skype, Google, Microsoft, legal, mobile apps

Report: Facebook and Twitter don’t change the American political status quo

Social media has yet to show its supposed promise as a great leveler of American democracy, according to a new study from the Pew Research Center’s Internet and American Life Project, which found that sharp divisions in political participation among socioeconomic groups persist despite the presence of Facebook and Twitter.

By Jon Gold | 25 April, 2013 06:08

Tags: unified communications, Internet-based applications and services, LANs & Routers, Pew Research Center, applications, Networking, collaboration, internet, social media, Facebook, Target, Web 2.0, software, twitter

Managed services drive Australian UC market: Frost & Sullivan

Demand for managed services is helping the unified communications (UC) market in Australia grow as organisations strive to avoid service and maintenance overheads while controlling UC hardware and applications, according to Frost & Sullivan.

By Hamish Barwick | 23 April, 2013 14:54

Tags: unified communications, Video Conferencing, UC, Frost & Sullivan

Netflix to dump Silverlight, Microsoft's stalled technology

Netflix plans to abandon Microsoft's Silverlight media player plug-in for Windows and OS X in-browser video streaming, and replace it with a trio of HTML5 extensions.

By Gregg Keizer | 16 April, 2013 18:07

Tags: web apps, Google, Microsoft, Olympics, netflix, internet, youtube

Twitter, Pinterest, Skype founders advise Japan entrepreneurs

A host of celebrity tech executives, including the founders of Twitter, Pinterest, Evernote and Android, converged in Tokyo this week, invited as part of an ambitious effort to modernize Japan's economy through entrepreneurship.

By Jay Alabaster | 16 April, 2013 12:35

Tags: business issues, Pinterest, skype, twitter, government, internet

Telcos' customer service improving, but work remains: Comms Alliance

It’s “no cake walk” for telcos to comply with the new Telecommunications Consumer Protection (TCP) code, according to Communications Alliance CEO John Stanton.

By Adam Bender | 10 April, 2013 13:02

Tags: TCP code, customer service, complaints, Communications Alliance, telecom, Telco, mobile

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