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  Microsoft ending support for Itanium

  Microsoft is ending its support for Intel's Itanium processor with the current version of its Windows Server OS, according to a Microsoft blog posting Friday.

  By James Niccolai | 06 April, 2010 06:13

  Tags: application support, Intel, Itanium, Microsoft, windows server, windows server 2008

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  Users: New Oracle support portal a 'fiasco'

  A number of Oracle users are infuriated by reported access and performance issues with the vendor's new My Oracle Support portal, which superseded the long-standing Metalink site on Nov. 6.

  By Chris Kanaracus | 11 November, 2009 08:36

  Tags: application support, customer service, oracle

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  Third-party app maintenance provider claims huge growth

  Rimini Street, provider of third-party maintenance for SAP and Oracle applications, said this week that business bookings have quadrupled during the first six months of this year.

  By Chris Kanaracus | 17 July, 2009 04:07

  Tags: application support, Rimini Street

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  Some Oracle users irked about support site switch

  Oracle is planning to retire its MetaLink support portal in favor of its successor, My Oracle Support, and some customers are not happy about it.

  By Chris Kanaracus | 07 July, 2009 06:44

  Tags: application support, oracle

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  Oracle cuts some support prices - temporarily

  Just a week after rival SAP AG revised its plan to raise support costs, Oracle Corp. announced plans to offer small, short-term discounts to large customers using older versions of its software.

  By Eric Lai | 12 May, 2009 03:49

  Tags: application support, oracle

Whitepapers about application support

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  Ensuring successful Agile-at-scale software delivery

  The widespread adoption of agile software development approaches in the software industry has driven by demands for more software more quickly, many organisations have investigated the approach adopted by high-performing teams to see how it could be replicated. From this trend emerged a series of principles for agile development, most famously captured in the so-called “Agile Manifesto,” and a series of development practices that encapsulate these principles. In this paper we discuss the broader view of agility.

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  Top 5 Myths of Safe Web Browsing

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  Five Things You Need to Know About Your Users Before You Deploy Business Intelligence

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  Managing Growth: A review of the global software & IT services industry