TalkingTech
The view from the top of IT with TechWorld Editor Rohan Pearce
News about call centres
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Salmat to implement Avaya call centre technology
Australian call centre provider, Salmat (ASX: SLM), has signed a five-year deal with Avaya for an undisclosed sum to implement a communications platform across its Australian and New Zealand operations designed to improve customer call resolution.
By Hamish Barwick | 29 November, 2011 11:50
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Optus cuts IT help desk costs by 60 per cent
Optus has slashed its IT help desk costs by 60 per cent after rolling out self-service security software.
By Lisa Banks | 25 July, 2011 14:38
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iSelect eyes more speech analytics after $350K spend
Despite spending upwards of $350,000 on a speech analytics system, Melbourne based insurance broker iSelect is looking to expand its existing call centre software to support better real-time processing, including possible emotion recognition.
By Rodney Gedda | 13 July, 2011 15:39
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Telstra adds 100 stores amid shift in customer service
Telstra has announced it will open 100 new retail stores over the next three years to leverage growth in its mobile business.
By Rodney Gedda | 21 February, 2011 09:36
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Datasquirt plans UK growth
ASX-listed software company, Datasquirt (ASX:DSQ), has announced it will attempt to break into the UK reseller market by extending its CONTACT communication platform for contact centres.
By Computerworld Staff | 10 September, 2010 11:34
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