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  Open source case study: SugarCRM at Footprints Recruiting

  Customer relationship management (CRM) software is generally hard to get excited about, but Jeff Strachan a founder of Footprints Recruiting, an English as a second language (ESL) placement agency, verges on evangelical. And little wonder: Being burdened with a legacy system built using forms in Microsoft Outlook and being burnt by the lock-in of proprietary software would be enough to make an open source evangelist out of most people.

  By Rohan Pearce | 02 May, 2012 10:40

  Tags: CRM, open source, sugarCRM

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  Startup spotlight: MyRecruitOnline

  Adam Crow, the CIO and founder of Australian firm MyRecruitOnline spent the past 15 years working on a software program that uses advanced artificial intelligence to gradually learn and simulate the decision-making of recruiters, cutting down on the time it takes to process hundreds of job applications.

  By Diana Nguyen | 15 March, 2012 13:39

  Tags: Adam Crow, australian startups, business, CRM, MyRecruitOnline, software, startup spotlight

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  Big data helps drive math Ph.Ds to IBM

  Big data , and the need to analyze data that's collected from every interface and sensor imaginable, is increasing the demand for people with statistical and mathematics backgrounds.

  By Patrick Thibodeau | 17 February, 2012 08:16

  Tags: applications, BI and Analytics, careers, CRM, customer relationship management, databases, goldman sachs, IBM, it management, software

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  Microsoft mobile CRM clients may mean more productivity

  The productivity of salespeople could jump with the upcoming release of native Microsoft Dynamics CRM applications for specific mobile platforms and put the software vendor ahead of some of its competitors, an expert says.

  By Tim Greene | 10 February, 2012 02:32

  Tags: Android, Apple, applications, Blackberry, consumer electronics, CRM, customer relationship management, Dynamics CRM, iOS, Microsoft, mobile, mobile apps, Mobile OSes, networking, Nucleus Research, smartphones, software, Telecommunication, wireless

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  Upcoming Microsoft CRM clients may mean more productivity

  The productivity of salespeople could jump with the upcoming release of native Microsoft Dynamics CRM applications for specific mobile platforms and put the software vendor ahead of some of its competitors, an expert says.

  By Tim Greene | 08 February, 2012 00:34

  Tags: Android, Apple, applications, Blackberry, consumer electronics, CRM, customer relationship management, Dynamics CRM, iOS, Microsoft, mobile, Mobile OSes, Nucleus Research, smartphones, software, Telecommunication

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  Six ways to get your employees to use CRM software

  A guaranteed way to increase your company's sales is to have a system in place to manage your sales activities. Having a custom relationship management (CRM) system that is easy and gets used by the sales team is a great step towards that goal.

  By James Wong | 29 April, 2009 10:10

  Tags: CRM

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  CRM On The Cheap: 5 Strategies That Backfire

  Your company knows that it wants a serious CRM system. But the CFO, nervous about the costs, starts to suggest strategies that could keep things under control.

  By David Taber | 28 April, 2009 11:42

  Tags: CRM

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  What to do if your cloud provider disappears

  Software developer Christopher Shockey saw the first signs of trouble in late 2008. A sales rep who had always represented Web application development provider Coghead was now calling on behalf of Coghead's much larger rival Salesforce.com.

  By Robert L. Scheier | 21 April, 2009 09:05

  Tags: cloud computing, coghead, CRM, development platforms, ERP, IBM, salesforce.com, sap, sugarCRM

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  Application builders in the sky

  The power of Web-based applications continues to burgeon as they take on the art of application building itself. In a number of online tools, the old compile-link-deploy loop disappears, and editing a Web application becomes as simple as editing a comment for Slashdot. (Notice I used the word "edit," not "program.") Just click a few times in the browser and your application is up and running.

  By Peter Wayner | 23 September, 2008 08:21

  Tags: CRM, programming

Whitepapers about CRM

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  Business Processes and Customers - Difficult Domains to Integrate

  Despite spending many billions of dollars on Customer Relationship Management projects, poor customer service is still pervasive. Those projects that have succeeded have recognized the central role of a process-oriented approach. By understanding and supporting both the processes within the organization and those that exist between the fi rm and its customers, the enterprise can reduce costs, take agility to the next level, and at the same time, build truly effective relationships that customer’s value. (1) The net result is top line growth at the expense of competitors, all the while driving down costs. Read on.

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  Case Study: Crazy John’s - Fulfil their Speedy Expansion Plan

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  Microsoft Office 2010 upgrades: Four pitfalls to avoid

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  Data Sheet: LoadRunner Software