News

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  Open source case study: SugarCRM at Footprints Recruiting

  Customer relationship management (CRM) software is generally hard to get excited about, but Jeff Strachan a founder of Footprints Recruiting, an English as a second language (ESL) placement agency, verges on evangelical. And little wonder: Being burdened with a legacy system built using forms in Microsoft Outlook and being burnt by the lock-in of proprietary software would be enough to make an open source evangelist out of most people.

  By Rohan Pearce | 02 May, 2012 10:40

  Tags: CRM, open source, sugarCRM

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  Startup spotlight: MyRecruitOnline

  Adam Crow, the CIO and founder of Australian firm MyRecruitOnline spent the past 15 years working on a software program that uses advanced artificial intelligence to gradually learn and simulate the decision-making of recruiters, cutting down on the time it takes to process hundreds of job applications.

  By Diana Nguyen | 15 March, 2012 13:39

  Tags: Adam Crow, australian startups, business, CRM, MyRecruitOnline, software, startup spotlight

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  Big data helps drive math Ph.Ds to IBM

  Big data , and the need to analyze data that's collected from every interface and sensor imaginable, is increasing the demand for people with statistical and mathematics backgrounds.

  By Patrick Thibodeau | 17 February, 2012 08:16

  Tags: applications, BI and Analytics, careers, CRM, customer relationship management, databases, goldman sachs, IBM, it management, software

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  Microsoft mobile CRM clients may mean more productivity

  The productivity of salespeople could jump with the upcoming release of native Microsoft Dynamics CRM applications for specific mobile platforms and put the software vendor ahead of some of its competitors, an expert says.

  By Tim Greene | 10 February, 2012 02:32

  Tags: Android, Apple, applications, Blackberry, consumer electronics, CRM, customer relationship management, Dynamics CRM, iOS, Microsoft, mobile, mobile apps, Mobile OSes, networking, Nucleus Research, smartphones, software, Telecommunication, wireless

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  Upcoming Microsoft CRM clients may mean more productivity

  The productivity of salespeople could jump with the upcoming release of native Microsoft Dynamics CRM applications for specific mobile platforms and put the software vendor ahead of some of its competitors, an expert says.

  By Tim Greene | 08 February, 2012 00:34

  Tags: Android, Apple, applications, Blackberry, consumer electronics, CRM, customer relationship management, Dynamics CRM, iOS, Microsoft, mobile, Mobile OSes, Nucleus Research, smartphones, software, Telecommunication

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  Salesforce.com moves to make enterprise more social

  When you hold the world's largest software technology conferences in the world, you expect to announce a few innovations to your flagship product. True to form, Salesforce.com has announced several additional products and services based around the theme of 'the social enterprise' at its Dreamforce 2011 event in San Francisco.

  By Georgina Swan | 01 September, 2011 16:47

  Tags: consumerisation of IT, CRM, Dreamforce 2011, salesforce.com, social networking

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  Business benefits going begging

  Australian businesses are lagging behind those in other countries in their uptake of social media to realise productivity and cost-saving benefits.

  By Mark Phillips | 02 August, 2011 12:17

  Tags: CRM, e-business, marketing, social media

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  Virgin Mobile: The telco without a CIO unifies IT, customer service

  While most Australian telcos have CIOs presiding over dedicated IT departments, mobile network operator, Virgin Mobile, has unified its project management, IT and customer service business units under the guise of its chief operating officer, Matt Anderson.

  By Rodney Gedda | 27 July, 2011 15:55

  Tags: careers, CIOs, COO, CRM, customer service, Matt Anderson, project management, RightNow, virgin mobile

• Ricoh Australia looks to the Cloud

  Plagued with a dated in-house client relationship management (CRM) system, print management company Ricoh, realised it needed to find a new system to match its rapidly growing Australian business.

  By Chloe Herrick | 16 May, 2011 15:56

  Tags: cloud, CRM, ricoh, salesforce.com

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  Need open source Django CRM? Cuddle up to Koalix

  CRM is an application with a long history of open source development, with many projects written the PHP language. However, a Swiss developer has released one of the first open source CRM systems developed with the Django Python framework.

  By Rodney Gedda | 13 May, 2011 15:35

  Tags: CRM, django, Koalixcrm, open source, python

• Salesforce.com set to build Australian data centre

  Cloud services provider, Salesforce.com, has confirmed reports that it is planning to build an Australian data centre.

  By Hamish Barwick | 11 May, 2011 11:31

  Tags: CRM, data centres, salesforce

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  CRM on a smartphone

  On busy weekends in Las Vegas, getting a drink at many bars and nightclubs can be a full-contact sport. First you muscle your way through a crowd to get near the bar. Then you shout your order and hope the bartender hears it right.

  By Matt Villano | 29 April, 2011 07:14

  Tags: applications, Applications | Customer Relationship Management (CRM), consumer electronics, CRM, customer relationship management, Hard Rock Hotel aanndd Casino, Kickback Mobile, marketing, Phones, smartphones, software

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  What the cloud really costs: Do you know?

  For CIOs who distrust most technological promises (having heard too many of them), cloud computing sets off alarm bells. Yet those CIOs finding success in the cloud say their colleagues should be equally skeptical of IT managers who claim they can deliver better and cheaper results internally. (For expert advice about cloud-vendor contracts, see "How the Cloud Can Turn Toxic.)

  By David Carr | 11 April, 2011 23:32

  Tags: Amazon Web Services, applications, Applications | E-Mail, cloud, cloud computing, CRM, customer relationship management, DeVry University, e-mail, internet, SaaS, software, Software as a service

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  Employers look to address skills shortage

  Ongoing investment in software and infrastructure projects by enterprise is fuelling demand for program managers, according to the April-June quarterly report by recruiting group, Hays.

  By Georgina Swan | 05 April, 2011 15:00

  Tags: careers, CRM, developers, ERP, Hays report, infrastructure, iPhone, IT jobs, networking, oracle, outsourcing, project management, recruitment

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  Integrating social media is hard to do

  Consumers check in on Foursquare. Your employees chat with customers on Facebook. Everyone tweets. Social media is everywhere, right? Not quite.

  By Kim S. Nash | 29 March, 2011 06:11

  Tags: applications, Applications | Customer Relationship Management (CRM), CRM, customer relationship management, Facebook, internet, Internet-based applications and services, social media, software, twitter