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  Upcoming Salesforce.com release adds real-time chat capabilities

  Salesforce.com, which has placed ample emphasis on its Chatter social networking application, will actually begin providing real-time chat functionality as part of an imminent upgrade to its family of cloud-based software, according to a company document.

  By Chris Kanaracus | 22 May, 2012 05:27

  Tags: software, salesforce.com, Internet-based applications and services, internet, customer relationship management, cloud computing, applications

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  SAP lays out cloud strategy post-SuccessFactors deal

  SAP announced a broad set of plans to become a player in cloud computing, spanning from a "loosely coupled suite" of business applications to data integration and PaaS (platform as a service) Tuesday during the Sapphire conference in Orlando.

  By Chris Kanaracus | 15 May, 2012 22:06

  Tags: VMware, SuccessFactors, Software as a service, software, sapphire, sap, salesforce.com, Internet-based applications and services, internet, IBM, HR, enterprise resource planning, development platforms, dell, customer relationship management, cloud computing, boomi, applications

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  Ex-Oracle, SAP exec Wookey to lead 'most' application development at Salesforce.com

  Power has shifted within Salesforce.com's development organization, with John Wookey taking on more responsibility at the cloud software vendor as another executive takes a leave of absence, the company confirmed Thursday.

  By Chris Kanaracus | 11 May, 2012 00:54

  Tags: software, sap, salesforce.com, personnel, oracle, Internet-based applications and services, internet, customer relationship management, cloud computing, business issues, applications

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  SugarCRM to unveil upgrade to its open-source app, eyes enterprise business

  SugarCRM is expected to discuss a significant upgrade to its open-source CRM (customer relationship management) software on Monday during the SugarCon event in San Francisco.

  By Chris Kanaracus | 24 April, 2012 20:00

  Tags: applications, customer relationship management, IBM, Lucid Imagination, open source, salesforce.com, software, sugarCRM

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  Amazon Web Services offers one-click purchase of cloud apps from IBM, SAP, others

  Amazon Web Services on Thursday announced a new online marketplace that allows customers to buy software and services from a variety of vendors at hourly rates through its cloud infrastructure platform.

  By Chris Kanaracus | 19 April, 2012 23:06

  Tags: Amazon Web Services, applications, business intelligence, CA Technologies, CIO role, cloud computing, customer relationship management, enterprise resource planning, IBM, internet, Internet-based applications and services, it management, it strategy, sap, software

Whitepapers about customer relationship management

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  Learning To Compete: IT’s Next Transformation

  CIOs must become competitive players in managing relationships between IT and the business. Megatrends like virtualization, consumerisation, cloud computing, and mobility are forcing a new model for operating IT. This interactive white paper from CIO Magazine and EMC explores this transformation as a leadership opportunity, as an opportunity to create new models for IT, and as a catalyst to fundamentally change the dynamic between IT and the business. Embedded videos feature CIOs from T-Mobile USA and Wharton School of Business and a quick survey provides benchmarking between CIO peers.

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  EMC 15-Minute Guide to Smarter Backup Transform your future

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  Seven Steps to Effective Data Governance

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  Optimizing Data Quality in the Enterprise - How to Tackle Your Bad Information