TalkingTech
The view from the top of IT with TechWorld Editor Rohan Pearce
News about customer service
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Customer service still dogs Telstra
Telstra chief executive, David Thodey, has conceded that progress remains slow on improving the telco's customer service record, despite making it a top priority in the last 18 months.
By Chloe Herrick | 09 February, 2012 12:48
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ACMA issues Vodafone with TCP Code directions
The Australian Communications and Media Authority (ACMA) provided directions for Vodafone and Vodafone Network to comply with the Telecommunications Consumer Protections Code (TCP Code).
By Hamish Barwick | 21 December, 2011 10:36
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IBM IOD 2011: IBM launches out-of-the-box network analytics for telcos
IBM run company, Netezza has launched an out-of-the-box networking analytics appliance for telcos struggling to deal with ‘big data’.
By Chloe Herrick | 26 October, 2011 09:55
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Telstra customer service slowly on the mend: Thodey
Telstra reiterated its customer service levels have improved slowly but surely, despite falling short of customer service expectations in August this year.
By Chloe Herrick | 18 October, 2011 12:32
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Poor telco customer service continues: TIO
Despite continued talk of improved customer service, many telecommunications providers have yet to provide swift resolution to customer issues a new report from the Telecommunications Industry Ombudsman (TIO) has found.
By Chloe Herrick | 12 August, 2011 12:06
Features about customer service
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Consumers wary of speech recogntion technology: report
Organisations looking to implement voice automation systems need to think very hard about the needs of their customers before doing so, a new report has found.
By Tim Lohman | 02 September, 2009 12:50
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