customers - News, Features, and Slideshows
Vodafone could be seeing the beginning of a customer turnaround, with the telco adding customers in the second half of 2014 after several periods of loss, according to financial results released Wednesday by Hutchison Telecommunications Australia Limited (HTAL).
By Adam Bender | 18 February, 2015 16:03
Optus has suffered heavy losses in mobile broadband subscriptions, despite a return to revenue growth in the quarter year ending 31 October.
By Adam Bender | 13 November, 2014 10:52
Vodafone Hutchison Australia has blamed “stiff competition” and a saturated market for the loss of 137,000 more customers in the six-month period ended 30 June.
By Adam Bender | 23 July, 2014 10:16
Analysts predict further customer losses for Vodafone Hutchison Australia (VHA) in the near term as the telco tries to steer the ship around.
By Adam Bender | 21 May, 2014 11:16
Whitepapers about customers
Social media provides a wealth of data that can tell you a lot about your brand and your consumers - providing you can effectively act upon that data. According to Digiday, "48% of digital marketing executives say they focus 'relentlessly' on building customer insights, yet few are executing those strategies in meaningful ways." This white paper offers a brief overview of how organizations can best use social data by implementing a framework to integrate social data with other enterprise and public or curated data. This framework provides a platform for uncovering new insights that can be fed into business intelligence and customer experience management systems in near real-time to help marketing, sales, service, and commerce teams accelerate decision-making and create long-term, profitable customer relationships.
The following report, is based on a global survey of 706 IT and security professionals conducted in the United States, Canada, Germany, United Kingdom, Australia and New Zealand. The goal of the survey was to capture data on current attitudes and trends with mobile devices and IT security. This is the third survey on this topic and this report evaluates differences in responses to similar questions asked over the past two years.
Over the past several years, we’ve seen business requirements rapidly evolve and technologies continue to advance, yet the way many companies approach disaster recovery remains at a standstill. Tolerance for downtime is at an all-time low, and many organizations — and particularly their users — expect IT services to be “always-on.” Meanwhile, new virtualization and automation technologies have emerged that can help fill gaps in continuity plans, but many organizations have been slow to adopt them, thus widening the gap between business expectations and IT realities.
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