Features

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  What to do if your cloud provider disappears

  Software developer Christopher Shockey saw the first signs of trouble in late 2008. A sales rep who had always represented Web application development provider Coghead was now calling on behalf of Coghead's much larger rival Salesforce.com.

  By Robert L. Scheier | 21 April, 2009 09:05

  Tags: cloud computing, coghead, CRM, development platforms, ERP, IBM, salesforce.com, sap, sugarCRM

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  Starbucks' Next-Generation CIO: Young, Fast and In Control

  Sharp-eyed and highly caffeinated regulars might have noticed the brand-new employee at the Mercer Island Drive Thru Starbucks in November. The newbie, wearing the standard-issue green apron, was receiving a crash course in just about every function at the 1,800-square-foot store. He took a turn as a barista, manned the drive-thru, handed out samples to customers, took out the trash, and assisted a patron who was trying to connect to the Wi-Fi network. He tinkered with the store's point-of-sale (POS) system. He even did some scheduling.

  By Thomas Wailgum | 08 January, 2009 08:27

  Tags: ERP, starbucks