TalkingTech
The view from the top of IT with TechWorld Editor Rohan Pearce
News about help desk
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Fave Raves: Loyal Spiceworks community chimes in
Spiceworks users continue to heap praise on the open-source IT management suite, lauding its features, cost (free) and community support.
By Ann Bednarz | 06 April, 2012 00:23
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9 hot IT skills for 2012
Slowly but surely, many US companies are loosening their viselike grips on IT hiring and looking to add new staffers to bolster business growth in the year ahead.
By Rick Saia | 27 September, 2011 00:19
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Optus cuts IT help desk costs by 60 per cent
Optus has slashed its IT help desk costs by 60 per cent after rolling out self-service security software.
By Lisa Banks | 25 July, 2011 14:38
Features about help desk
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In depth: The new help desk - agile, educational, efficient
A help desk can be a real lifesaver for employees, not to mention a productivity boost. A keyboard stops working, or Outlook crashes repeatedly, and a technician is just a phone call away. Even complex issues can usually be resolved internally, and relatively quickly, without needing an outside vendor.
By John Brandon | 02 February, 2012 03:41
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5 open source help desk apps to watch
If your help desk software is giving you trouble, there are some open source options available. In this part of CIO's five open source applications to watch we take a look at help desk software, which is the basis of incident response and IT service delivery.
By Rodney Gedda | 29 September, 2009 10:53
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