Features

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  In depth: The new help desk - agile, educational, efficient

  A help desk can be a real lifesaver for employees, not to mention a productivity boost. A keyboard stops working, or Outlook crashes repeatedly, and a technician is just a phone call away. Even complex issues can usually be resolved internally, and relatively quickly, without needing an outside vendor.

  By John Brandon | 02 February, 2012 03:41

  Tags: help desk, it management

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  5 open source help desk apps to watch

  If your help desk software is giving you trouble, there are some open source options available. In this part of CIO's five open source applications to watch we take a look at help desk software, which is the basis of incident response and IT service delivery.

  By Rodney Gedda | 29 September, 2009 10:53

  Tags: help desk, open source