News

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  Fave Raves: Loyal Spiceworks community chimes in

  Spiceworks users continue to heap praise on the open-source IT management suite, lauding its features, cost (free) and community support.

  By Ann Bednarz | 06 April, 2012 00:23

  Tags: Fave raves, freeware, Freeware / shareware, Google, help desk, infrastructure management, it management, management, networking, open source, software, Spiceworks

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  9 hot IT skills for 2012

  Slowly but surely, many US companies are loosening their viselike grips on IT hiring and looking to add new staffers to bolster business growth in the year ahead.

  By Rick Saia | 27 September, 2011 00:19

  Tags: careers, it management, web 2.0, security, project management, telecommunications, business intelligence, programming, application development, help desk, support

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  Optus cuts IT help desk costs by 60 per cent

  Optus has slashed its IT help desk costs by 60 per cent after rolling out self-service security software.

  By Lisa Banks | 25 July, 2011 14:38

  Tags: call centres, CA Technologies, optus, passwords, help desk