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  President Obama: offshoring fears are outdated, unwarranted

  The perception that Indian call centers and back office operations cost U.S. jobs is an old stereotype that ignores today’s reality that two-way trade between the U.S. and India is helping create jobs and raise the standard of living in both countries, U.S. President Barack Obama told a gathering of business executives in Mumbai on Saturday.

  By John Ribeiro | 08 November, 2010 04:16

  Tags: Barack Obama, indian outsourcing, Infosys Technologies, offshoring, outsourcing, services, Tata Consultancy Services

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  Small Indian outsourcers become more attractive to customers

  Second-tier outsourcers in India can provide specialized services and domain expertise in areas which their larger competitors such as Tata Consultancy Services and Infosys Technologies may find too niche to address, according to a report from Forrester Research.

  By John Ribeiro | 25 August, 2010 03:32

  Tags: india, indian outsourcing, offshoring, outsourcing, services

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  Customers want more than low cost from outsourcer: Forrester

  Customers are looking for a variety of new capabilities from IT outsourcers, ranging from their involvement in business outcomes to greater knowledge of the customer's area of business, according to a report by Forrester Research.

  By John Ribeiro | 16 June, 2010 06:16

  Tags: Forrester Research, indian outsourcing, IT costs, outsourcing

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  Capgemini adding 4,000 staff in India

  French IT services company Capgemini plans to add 4,000 more staff in India during the current quarter, seeing an improvement in business, the company said on Friday.

  By John Ribeiro | 17 May, 2010 05:29

  Tags: Capgemini, india, indian outsourcing, offshoring, outsourcing

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  In India, a BPO center coming up in a jail

  The Cherlapally Central Jail in Andhra Pradesh state in south India is setting up a business process outsourcing (BPO) center, with the aim of giving the prisoners skills that will help them better integrate into society after their release, a senior police officer said on Wednesday.

  By John Ribeiro | 14 May, 2010 04:24

  Tags: india, indian outsourcing, jail, offshoring

Whitepapers about indian outsourcing

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  Unified Monitoring™ A Business Perspective

  The enterprise computing landscape has changed dramatically. Virtualisation, outsourcing, SaaS, and cloud computing are creating fundamental changes, and ushering in an era in which enterprises distribute increasingly critical IT assets and applications across multiple service providers.This paper explores today’s computing trends and their monitoring implications in detail. In addition, it reveals how a new monitoring paradigm architecture, that uniquely addresses the monitoring realities of today’s and tomorrow’s enterprises—whether they rely on internal platforms, external service providers, or a combination of both.

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  Case Study: A Strong Focus on Business Process Flow and Workload Optimisation