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  • Who’s using Twitter? Some surprising answers

    Eight percent of online Americans may use Twitter, as the Pew Internet & American Life Project reported on Thursday. But does that mean your small business should use the service in its marketing and communications efforts?

  • Did e-mail and the Internet kill the 9-5 workday?

    Have you checked your work e-mailtoday? If you're like most employees in the United States and United Kingdom, the answer is yes despite the fact that it is not only the weekend, but an extended holiday weekend for most workers in the US. A day off is becoming an increasingly foreign concept as workers stay connected virtually 24/7.

  • Instant messaging etiquette: Five simple rules

    The popularity of instant messaging has grown exponentially in the past decade, but the communication platform's immediacy presents users with endless opportunities to come off the wrong way. These tips will help you stay in the good graces of your IM buddies.

  • Unifying unified communications

    Integrating enterprise communication tools -- from telephony to e-mail, conferencing and instant messaging -- is the key to delivering a richer collaboration environment that increases productivity. But deployment and management of unified communications systems can be daunting.

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