TalkingTech
The view from the top of IT with TechWorld Editor Rohan Pearce
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Scattered Genesys needs to regroup after Alcatel-Lucent split, says analyst
Alcatel-Lucent has closed the sale of its customer-service software and contact-center business Genesys, which now needs to regroup and start working on improving areas such as analytics, Gartner analyst Steve Blood said.
By Mikael Ricknäs | 02 February, 2012 02:39
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iSelect eyes more speech analytics after $350K spend
Despite spending upwards of $350,000 on a speech analytics system, Melbourne based insurance broker iSelect is looking to expand its existing call centre software to support better real-time processing, including possible emotion recognition.
By Rodney Gedda | 13 July, 2011 15:39
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