ip telephony - News, Features, and Slideshows
Telstra has reduced the time of its order-to-activation process for its Telstra IP telephony service by 70 per cent after implementing business process management (BPM) software by Pegasystems, a Telstra official told the Gartner BPM Summit yesterday in Sydney.
By Adam Bender | 14 May, 2013 12:21
Bethsalem Care suffered years of poor WiFi and IP telecommunications before learning that faulty configuration was to blame.
By Adam Bender | 10 January, 2013 12:44
The National Health and Medical Research Council (NHMRC) wants to replace an “ageing” phone system with IP telephony, according to a request for tender posted Tuesday.
By Adam Bender | 28 November, 2012 09:39
A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.
By Adam Bender | 05 November, 2012 11:36
In addition to the well-known Asterisk, there is a vibrant community of open source software PBX systems that can be used for internal and service provider IP telephony. Here are five exciting open source VoIP and UC projects to keep an eye on.
By Rodney Gedda | 21 October, 2009 10:53
Whitepapers about ip telephony
In 2012, Aberdeen surveyed 485 users of IP Telephony and legacy TMD telephony. The study assessed aspects of TCO, planned vs unplanned downtime, and which products they used. 74% of respondents were categorised in the SME sector; this report focuses on this group’s TCO experience.
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A lot of ICT outsourcing arrangements go off the rails, failing to achieve the financial objectives of one of the parties to the arrangement. This report discusses why ICT outsourcing arrangements rarely reduce the real costs for an outsourcing client without a significant change of scope or quality of service. • There are plenty of intangible benefits to be gained from outsourcing that don’t always translate into hard dollars • CFOs and CEOs may demand ICT cost reductions, and CIOs may be genuinely trying to meet these demands, but the underlying and real reason why companies go to outsourcing lies in other areas • This paper provides examples of how outsourcing ICT infrastructure can change the way you do business
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