ip telephony - News, Features, and Slideshows
Telstra has reduced the time of its order-to-activation process for its Telstra IP telephony service by 70 per cent after implementing business process management (BPM) software by Pegasystems, a Telstra official told the Gartner BPM Summit yesterday in Sydney.
By Adam Bender | 14 May, 2013 12:21
Bethsalem Care suffered years of poor WiFi and IP telecommunications before learning that faulty configuration was to blame.
By Adam Bender | 10 January, 2013 12:44
The National Health and Medical Research Council (NHMRC) wants to replace an “ageing” phone system with IP telephony, according to a request for tender posted Tuesday.
By Adam Bender | 28 November, 2012 09:39
A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.
By Adam Bender | 05 November, 2012 11:36
In addition to the well-known Asterisk, there is a vibrant community of open source software PBX systems that can be used for internal and service provider IP telephony. Here are five exciting open source VoIP and UC projects to keep an eye on.
By Rodney Gedda | 21 October, 2009 10:53
Whitepapers about ip telephony
In 2012, Aberdeen surveyed 485 users of IP Telephony and legacy TMD telephony. The study assessed aspects of TCO, planned vs unplanned downtime, and which products they used. 74% of respondents were categorised in the SME sector; this report focuses on this group’s TCO experience.
UXC Connect’s Jesmond Psaila says that DevOps can do for IT operations what Agile did for software development. This paper demonstrates how, by combining both approaches, you can significantly improve operational efficiency and time-to-market. • Marketing and development teams want to constantly change or increase functionality, while IT operations teams want to keep the environment as stable as possible • Agile software development and virtualisation have not solved the time-to-value problem faced by marketing and IT operations teams • Recent movements in DevOps aim to address and redefine a more agile service management platform, while new tools have vastly improved functionality to configure and automate common processes
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Opportunities to truly innovate are rare. Yet today, Flash technology has created the opportunity to not only deliver massive I/O performance, but to transform ease-of-use, array capabilities and business value. Welcome to the 100% Flash Enterprise Storage Array – where unimaginable performance is only the start.
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