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  Telstra speeds IP telephony activations with BPM

  Telstra has reduced the time of its order-to-activation process for its Telstra IP telephony service by 70 per cent after implementing business process management (BPM) software by Pegasystems, a Telstra official told the Gartner BPM Summit yesterday in Sydney.

  By Adam Bender | 14 May, 2013 12:21

  Tags: Business Process Management, telecom, IP Express, Telco, ip telephony, Pegasystems, BPM

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  Case study: Bad WiFi setup cost Adelaide aged care facility

  Bethsalem Care suffered years of poor WiFi and IP telecommunications before learning that faulty configuration was to blame.

  By Adam Bender | 10 January, 2013 12:44

  Tags: Motorola, nortel, WiFi network, Allied Telesis, wireless access point, Healthcare, phone, pabx, ip telephony, Bethsalem Care, voip, aged care

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  National Health and Medical Research Council seeks IP telephony

  The National Health and Medical Research Council (NHMRC) wants to replace an “ageing” phone system with IP telephony, according to a request for tender posted Tuesday.

  By Adam Bender | 28 November, 2012 09:39

  Tags: data, ISDN, managed service, landline, teleconferencing, ip telephony, videoconferencing, PBX, National Health and Medical Research Council (NHMRC)

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  VoIP enhances Hobsons Bay customer service

  A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.

  By Adam Bender | 05 November, 2012 11:36

  Tags: local government, customer service, interactive intelligence, voip, city council, sip, phone, ip telephony, Hobsons Bay

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  National Library embarks on telephony rip and replace

  The National Library of Australia is implementing a new Alcatel-Lucent telephony system as it ditchs an aging PABX setup.

  By Hamish Barwick | 12 November, 2010 10:54

  Tags: alcatel-lucent, National Library of Australia, pabx, ip telephony

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  Five open source IP telephony projects to watch

  In addition to the well-known Asterisk, there is a vibrant community of open source software PBX systems that can be used for internal and service provider IP telephony. Here are five exciting open source VoIP and UC projects to keep an eye on.

  By Rodney Gedda | 21 October, 2009 10:53

  Tags: open source, voip, IP PBX, sip, ip telephony

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  Mark Spencer talks 10 years of Asterisk

  Mark Spencer, founder of Asterix, looks back on 10 years of the open source PBX and discusses its future -- and that of the VoIP industry in general.

  By Rodney Gedda | 15 October, 2009 06:16

  Tags: open source, voip, IP PBX, anniversaries, ip telephony, asterisk, ip-pabx, Mark Spencer

Whitepapers about ip telephony

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  Demystifying Unified Communications

  Read here how IP telephony systems enable businesses to leverage fully the power of Unified Communications.

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  The Case Against Complexity