ip telephony - News, Features, and Slideshows
Telstra has reduced the time of its order-to-activation process for its Telstra IP telephony service by 70 per cent after implementing business process management (BPM) software by Pegasystems, a Telstra official told the Gartner BPM Summit yesterday in Sydney.
By Adam Bender | 14 May, 2013 12:21
Bethsalem Care suffered years of poor WiFi and IP telecommunications before learning that faulty configuration was to blame.
By Adam Bender | 10 January, 2013 12:44
The National Health and Medical Research Council (NHMRC) wants to replace an “ageing” phone system with IP telephony, according to a request for tender posted Tuesday.
By Adam Bender | 28 November, 2012 09:39
A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.
By Adam Bender | 05 November, 2012 11:36
In addition to the well-known Asterisk, there is a vibrant community of open source software PBX systems that can be used for internal and service provider IP telephony. Here are five exciting open source VoIP and UC projects to keep an eye on.
By Rodney Gedda | 21 October, 2009 10:53
Whitepapers about ip telephony
In 2012, Aberdeen surveyed 485 users of IP Telephony and legacy TMD telephony. The study assessed aspects of TCO, planned vs unplanned downtime, and which products they used. 74% of respondents were categorised in the SME sector; this report focuses on this group’s TCO experience.
Unstructured data formats are much harder to search and analyse than databases or simple text. In this context, ‘big data’ is a challenge, not an advantage. This whitepaper looks at how you can apply a data-centric approach across diverse business areas and shows how, having cracked open the content of unstructured data, your organisation can develop processes and competencies that will reduce costs, improve efficiency and deliver new sources of business value.
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According to IDC, sixty percent (60%) of business critical information is now stored, sometimes exclusively, in email. It۪s more important than ever to establish an email archiving strategy that ensures business continuity and information availability. Modern email archiving solutions are changing to accommodate the new realities of the digital workplace and can intelligently store, manage and discover email content to meet business and compliance requirements. Read this paper to learn how to solve your top email challenges.
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