Features

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  Virtualization a challenge for IP contact centers

  IP contact centers can benefit from virtualization as much as any other technology, but because of the real-time nature and need for reliability, deploying virtual machines in this environment requires care in selection of hardware, segmentation of applications and the use of replicating virtual machines on the fly.

  By Tim Greene | 15 January, 2009 06:59

  Tags: IP contact centres, virtualisation

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  IP contact centers pose significant challenges

  IP contact centers are proliferating, but they still pose a set of potential gotchas that businesses need to beware of as they consider upgrading from the TDM world, experts say.

  By Tim Greene | 08 December, 2008 09:18

  Tags: IP contact centres