The view from the top of IT with TechWorld Editor Rohan Pearce
Customers are looking for a variety of new capabilities from IT outsourcers, ranging from their involvement in business outcomes to greater knowledge of the customer's area of business, according to a report by Forrester Research.
By John Ribeiro | 16 June, 2010 06:16
CIOs have long struggled to measure and demonstrate the business value of IT investments. But there's a relatively new approach to making IT investment and operating decisions -- and then proving their value to shareholders -- called the IT Capability Maturity Framework.
By Matt Hamblen | 25 May, 2010 05:12