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  BT Financial Group CIO eyes new IT capability framework

  CIO of BT Financial Group, Tony Forward, is one of a handful of local technology leaders to investigate the new IT Capability Maturity Framework (IT-CMF) launched in Sydney today.

  By Rodney Gedda | 09 March, 2011 15:05

  Tags: benchmarking, Boston Consulting Group, BT Financial Group, IT-CMF, ITIL, Tony Forward

• A competency-based maturity model to reduce ITIL adoption risks

  As large enterprises search for solutions to get the most out of their outsourcing vendors, many are turning to operational frameworks like Information Technology Infrastructure Library (ITIL) to improve the effectiveness of IT service delivery.

  By Dan McMahon and Laurie Hathaway, Pace Harmon | 10 February, 2011 08:29

  Tags: infrastructure management, ITIL, management, networking

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  Tech staff form scrum to ensure project performance

  The day in the IT shop of insurance company, Australian Unity, begins with a scrum.

  By Darren Pauli | 22 February, 2010 11:37

  Tags: CRM, ITIL, project management, scrum

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  ANSTO gets positive reaction from ITIL implementation

  The Australian Nuclear Science and Technology Organisation (ANSTO) has implemented an award-winning Information Technology Infrastructure Library (ITIL) deployment to improve internal IT service and performance.

  By Darren Pauli | 21 January, 2009 11:47

  Tags: ITIL

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  Aussie implementations impress ITIL guru

  HP's David Cannon, co-author of the Service Operation book for latest version of ITIL, talks about why Australian adoption outstrips the US, what’s new in ITIL v3 and how to avoid common pitfalls

  By Darren Pauli | 25 September, 2008 08:00

  Tags: ITIL, itil v3

Whitepapers about ITIL

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  White Paper: “Taking The Right Bites Out Of ITIL”

  Over the past year, adoption of ITIL best practices continued to grow at a steady rate, but we also began to see a new scepticism, or backlash, towards ITIL. Business leaders wanted to see action, and more importantly, ROI. Read on.