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Google customer satisfaction scores roar back
After enduring a two-year dip in customer satisfaction scores -- and even being bested by rival Yahoo last year -- Google came roaring back in 2008 to score the highest customer satisfaction marks ever recorded in the annual University of Michigan American Customer Satisfaction Index (ACSI) on e-business Web sites.
By Heather Havenstein | 20 August, 2008 08:53
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