TalkingTech
The view from the top of IT with TechWorld Editor Rohan Pearce
Well, as we are just a hop, skip and an eggnog away from putting on silly hats, drinking champagne, and kissing random people as we bid goodbye to the year, it behooves me to look into the digital rearview mirror and ponder what we can see rushing away from us.
By Mark Gibbs | 19 December, 2011 17:27
The swings of a baseball batter, a golfer and a tennis player have many differences. However, top performers in all these sports share one core trait — a great follow-through. They maintain focus after contact to keep the ball on a trajectory toward obtaining the result they want, whether it is speed, power, distance, finesse or some combination of those. When businesses deploy a new communications solution, they often take a very big swing as well. That solution is a major capital investment, and it needs to work properly to avoid damaging operational efficiency or customer service. Ultimately, there will be a reckoning as to whether the benefits are worth the cost.
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