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  5 ways the help desk may be hurting you

  Aptly named, a company's help desk is primarily focused on resolving technology issues so the business as a whole can function successfully. Despite the best of intentions, however, help desks can put the company at risk by using legacy tools, shared passwords and incomplete security practices.

  By Bryan Hood, solution engineer for remote support software provider Bomgar | 08 February, 2013 20:58

  Tags: help desk best practices, Networking, wireless, infrastructure management, help desk, remote access, help desk metrics, IT management, consumerization of IT, BYOD, management, telecommute, password security, security, mobile workforce, data breach, knowledge sharing

• In pictures: NCR's new video automated teller machine

  Bank customers will soon have a choice of ATM and live teller services with trials underway in Australia of the NCR VTM.

  By Hamish Barwick | 13 August, 2011 08:19

  Tags: ncr, video atm, remote access

Whitepapers about remote access

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  Legacy Tools: Not Built for Today’s Helpdesk

  This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. Read on for best practices in choosing tools that better meet the needs of remote employees, while helping to cut costs.

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  Struggling to Support Remote Workers? It's Only Going to Get Worse.