News

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  RightNow shareholders approve US$1.5 billion sale to Oracle

  Oracle's US$1.5 billion purchase of cloud software vendor RightNow Technologies took another step forward on Thursday as a vast majority of RightNow shareholders approved the deal.

  By Chris Kanaracus | 23 December, 2011 05:17

  Tags: applications, business issues, cloud computing, customer relationship management, internet, Internet-based applications and services, mergers and acquisitions, oracle, RightNow, salesforce.com, sap, social networking, software, SuccessFactors

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  Oracle buys RightNow for roughly $US1.5 billion

  Oracle is buying RightNow Technologies for about US$1.5 billion in order to boost its recently announced Public Cloud with customer-service software, the companies announced Monday. The deal is expected to close late this year or in early 2012.

  By Chris Kanaracus | 25 October, 2011 00:06

  Tags: applications, cloud computing, customer relationship management, internet, Internet-based applications and services, oracle, RightNow, software

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  Virgin Mobile: The telco without a CIO unifies IT, customer service

  While most Australian telcos have CIOs presiding over dedicated IT departments, mobile network operator, Virgin Mobile, has unified its project management, IT and customer service business units under the guise of its chief operating officer, Matt Anderson.

  By Rodney Gedda | 27 July, 2011 15:55

  Tags: careers, CIOs, COO, CRM, customer service, Matt Anderson, project management, RightNow, virgin mobile

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  CRM upgrade downs online services at Virgin Mobile

  A CRM and billing system upgrade project at Virgin Mobile has gone south with the mobile carrier unable to offer most of its online services including sales and account management.

  By Rodney Gedda | 23 February, 2011 16:21

  Tags: billing systems, CRM, outage, RightNow, virgin mobile

• RightNow acquires natural language search company

  CRM vendor RightNow has agreed to buy Q-go.com, a vendor of natural language-based search software, for $US34 million in cash, the companies announced Tuesday.

  By Joab Jackson | 19 January, 2011 10:31

  Tags: applications, business issues, customer relationship management, Mergers / acquisitions, RightNow, software

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  RightNow tries to change SaaS contract, pricing game

  CRM vendor RightNow announced a new SaaS (software as a service) pricing and licensing model on Thursday that it says provides customers with fairer, clearer deals. The company also issued a "Cloud Challenge" to competitors, urging them to adopt similar principles.

  By Chris Kanaracus | 05 March, 2010 07:36

  Tags: cloud computing, contracts, CRM, RightNow, SaaS

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  Open-source CRM and ERP: New kids on the cloud

  When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn't want the burden of maintaining it in-house, yet whatever they went with had to meet all their requirements and work picture-perfect.

  By Esther Shein | 31 October, 2009 04:37

  Tags: cloud computing, CRM, ERP, nikon, open source, RightNow