services - News, Features, and Slideshows

News about services
Features about services
  • So Cal Edison's path to the center of the H-1B debate

    Southern California Edison was known for good pay and benefits before it began laying off IT workers and <a href="">replacing them with H-1B visa holders</a>.

  • Displaced IT workers are being silenced

    A major problem with the H-1B debate is the absence of displaced IT workers in news media accounts. Much of the reporting is one-sided -- and there's a reason for this.

  • Oracle OpenWorld: What to expect

    This year's Oracle OpenWorld conference is still a couple of months away, but the vendor has already provided an ample sneak peek into what's in store for attendees of the show.

Whitepapers about services

  • Taking the pain out of supporting diverse technologies

    In this report, UXC Connect’s Steve Saunders describes a real-life case study where a major services organisation overcame the challenge of managing diversity across multiple locations, user expectations and technology environments. • For historical reasons, many large organisations put more effort into support than they should • A common challenge is managing diversity by creating commonality across multiple locations, user expectations and technology environments • The solution involves centralised remote management and standardised technical support and maintenance arrangements

  • Creating a Superior CX Online

  • 2013 Trends to Watch: Cloud Services

  • The Value of Social Data