sip - News, Features, and Slideshows
A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.
By Adam Bender | 05 November, 2012 11:36
Workers in telecom departments may be understandably apprehensive about switching from TDM to SIP, since it could conceivably put them out of work.
By Brad Reed | 29 March, 2011 08:49
The latest iteration of Google's Android mobile operating system has arrived in version 2.3 – codenamed 'Gingerbread' – with support for larger, tablet-sized screens.
By Rodney Gedda | 07 December, 2010 07:23
Session Initiation Protocol will remain the driver of innovation in unified communications for the next decade, putting it on par with TCP/IP as a networking game changer, Avaya's CEO told an overflow crowd at his Interop keynote address Tuesday.
By Tim Greene | 28 April, 2010 05:57
Unified communications vendor, ShoreTel. has announced interoperability with the beta version of Skype for SIP, enabling voice calls via Skype with a ShoreTel UC system and Skype users can now contact ShoreTel telephone systems for free via a Web-based click-to-call service.
By Rodney Gedda | 10 September, 2009 10:21
<em>This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter's approach.</em>
By By Christopher Smith, VP of enterprise communications and unified communications, Level 3 | 18 February, 2015 01:39
In addition to the well-known Asterisk, there is a vibrant community of open source software PBX systems that can be used for internal and service provider IP telephony. Here are five exciting open source VoIP and UC projects to keep an eye on.
By Rodney Gedda | 21 October, 2009 10:53
Unstructured data formats are much harder to search and analyse than databases or simple text. In this context, ‘big data’ is a challenge, not an advantage. This whitepaper looks at how you can apply a data-centric approach across diverse business areas and shows how, having cracked open the content of unstructured data, your organisation can develop processes and competencies that will reduce costs, improve efficiency and deliver new sources of business value.
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Email archiving is a little bit like driving your reliable car. You expect it to operate smoothly, day after day, and do not necessarily plan for any crisis events such as a sudden engine failure. That is about the same perception many enterprises have about email. They don't worry about backup, about archiving, about eDiscovery, until, as one IT administrator said, something goes wrong. As the CIO whose diverse responsibilities includes budget control, cost avoidance, risk mitigation, data management and supporting the operational excellence of the enterprise as a whole, email archiving may not always be top of mind. Until something goes wrong. Read this whitepaper to learn how next-gen email archive delivers true business value.
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