TalkingTech
The view from the top of IT with TechWorld Editor Rohan Pearce
News about tech support
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Stupid tech support tricks: IT calls of shame
Working in tech support is a bit like teaching preschool: You're an educator who provides reassurance in troubling times. You share knowledge and help others overcome their obstacles. And some days, it feels like all you hear is screaming, crying, and incoherent babble.
By JR Raphael | 09 April, 2012 20:04
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Building a better business backup system
As with buying insurance or taking vitamins, committing to data backup is a hard sell. Everyone knows that storing records safely in more than one place protects the health of a business, but many companies fail to establish backup systems that will keep them running if disaster strikes.
By Elsa Wenzel | 09 February, 2011 03:11
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Linux skills are hot on improving IT hiring front
IT professionals enjoyed a dramatically improved hiring landscape in 2010, marked in particular by the fewest job cuts in a year since 2000.
By Katherine Noyes | 25 January, 2011 08:34
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5 tips for the new tech support pro
There are two types of tech support professionals. There's the one who, responding to a call for help, brusquely shoves the individual aside, fixes the issue, then leaves without saying a word. Or there's the type who takes time and understands that computers are something the client simply doesn't get.
By Keir Thomas | 13 November, 2010 01:49
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Get Remote Tech Support from Your GeekBuddy
Ever wish there was a magical computer genie that could help you install software, set up printers, remove viruses, and solve everyday problems?
By Rick Broida | 12 October, 2010 07:25
Tutorials about tech support
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Smartphone security: Keep your handset safe
Once upon a time, a phone was just a phone: It simply made and received calls. The only security you worried about was if someone had picked up in the other room to listen in.
By Brent Rose | 12 January, 2011 02:07
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Is your business compliant with open source licenses?
There are many ways that vendors of proprietary products try to scare business customers away from open source software, and one of the more commonly heard examples involves vague fears about compliance with open source licenses. There's nothing like the specter of a good lawsuit to scare a company back into a paid vendor's welcoming arms.
By Katherine Noyes | 05 November, 2010 10:49
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The 25 Worst High-Tech Habits (and How to Fix Them)
Good citizens of technological America, this story is not for you.
By Christopher Null | 02 November, 2010 01:21
Features about tech support
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Mobile apps: The IT pro's new power tools
Think the mobile revolution is all about word games and social networking apps? Think again. Heavy-duty apps for IT pros have arrived on mobile platforms and they're quickly changing the face of IT systems management.
By Robert L. Scheier | 12 March, 2012 21:07
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